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    Customer Success Manager - United Kingdom - Soldo Italy

    Soldo Italy
    Soldo Italy United Kingdom

    4 weeks ago

    Default job background
    Description

    Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what.

    With Soldo, budgeting, payments, reporting and reconciliation are simple and efficient.

    We're both a financial services and a software company - with our own platform that streamlines everything, from payments to reconciliation and our smart company cards and apps make spending simple.

    We started in 2014 and have grown to become one of Europe's fastest-growing fintech companies. Private healthcare for you and your family
    Flexible working options including working from home or our Marylebone office
    25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday
    Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget
    Employee Assistance Programme and wellbeing portal
    We are seeking a dynamic and consultative Senior Customer Success Manager (SCSM) to join our team.

    Primary client contacts will include C-suite and functional heads, where you will be responsible for achieving Soldo's ambitious revenue growth goals and assigned account objectives.

    In addition, you'll be your client's trusted advisor and subject matter expert for all key commercial opportunities and queries.

    You'll also be responsible for managing and growing the long-term relationship including satisfying customer requests, responding to their queries and delivering a first-class customer experience.

    Experience of selling multi product SaaS (Software as a Service) or complex financial solutions
    Authoritative business and financial acumen to develop meaningful business recommendations Highly articulate with excellent business communication (verbal and written) skills and presentation skills
    Proven experience of larger B2B account management, preferably in one the following markets - SaaS, spend management, procurement, accounting, or payroll software
    Experience in managing strategic customer accounts
    Customer empathy – some who understands the client's needs to propose the right user cases that solves their expenses management problems
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