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Wokingham

    Administrator & Engagement Officer - Wokingham, United Kingdom - InHealth Group

    InHealth Group
    InHealth Group Wokingham, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Job summary

    Do you want to make a difference to service users for your local Diabetic Eye Screening Programme? Would you like to be a part of a friendly, patient driven, supportive team? Are you creative, highly motivated, have great communication skills, good with people and enjoy a new challenge? Then wed love to hear from you.

    Main duties of the job

    InHealth Intelligence has been and continues to be a proud supporter of the Diabetic Eye Screening Programmes across NHS England and since 2011, InHealth Intelligence has grown to offer fully managed services across the country. To increase efficiency, we also built our own software system which enables us to adapt and change to meet the requirements our employees to achieve a better user experience.

    About us

    About us:

    InHealth Intelligence is part of the InHealth Group which is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 4 million people in their healthcare journeys, the majority of these are NHS patients and service users.

    As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

    Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving 5 million patients from 1,000 locations by 2025.

    Job description

    Job responsibilities

    Role: Administrator & Engagement Officer

    Location: Berkshire Salary: 22,

    Do you want to make a difference to service users for your local Diabetic Eye Screening Programme? Would you like to be a part of a friendly, patient driven, supportive team? Are you creative, highly motivated, have great communication skills, good with people and enjoy a new challenge? Then wed love to hear from you.

    InHealth Intelligence has been and continues to be a proud supporter of the Diabetic Eye Screening Programmes across NHS England and since 2011, InHealth Intelligence has grown to offer fully managed services across the country. To increase efficiency, we also built our own software system which enables us to adapt and change to meet the requirements our employees to achieve a better user experience.

    As an Engagement Officer you will be:

  • Improving the knowledge of the importance of diabetic eye screening within the programme communities
  • With a specific focus on the underserved communities or seldom heard groups including those with learning disabilities, patients within areas of greater deprivation and non-responders, work with the Stakeholder and Quality Assurance Manager in the implementation of appropriate consultation activities
  • To undertake, analyse and report on patient satisfaction feedback and other experience surveys
  • To obtain patient, user/carer and professional intelligence and insight through effective patient, carer and professional engagement including though the implementation Patient, Partner, Stakeholder, User forums and patient engagement structures/forum and form collaborative relationships
    • As an Administrator you will:
  • Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
  • Assist with arranging of programme meetings and note taking.
  • Place stationery orders via the on-line procurement system (training given). Delivery and invoice reconciliation
  • Fire Warden duties (training given)
  • Utilising relevant IT systems to support the delivery of a high-quality imaging service
  • Assist with monthly programme reports
  • Complying with ISO standards, respecting and protecting confidentiality
  • Reporting any incidents, feedback or complaints effectively

    • Experience and Qualifications:

    You'll enjoy the support and scope to enhance your own career too, as you gain the experience and training you need to develop as an Engagement Officer.

  • Experience in working in a customer focused environment
  • Social Media creativeness and Engagement with service users
  • Awareness of general and cultural issues as they relate to underserved communities and seldom heard groups
  • Attend events and conduct presentations
  • Experience engaging with support groups for patients would be beneficial
    • Person Specification

    Qualifications

    Essential

  • Please see Job Description

    • Desirable

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    • Experience

    Essential

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    • Desirable

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    • Additional Criteria

    Essential

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    • Desirable

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