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Service Desk Analyst
2 days ago
Lorien Bath, United Kingdom**Service Desk Analyst - Bath - £21,000** · Lorien Global are working in partnership with a growing software house based in Bath. After continued success they're looking to add an IT Service Desk Analyst into their growing support team. · Your position is to ensure the smooth sup ...
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IT Service Desk Analyst
3 days ago
Akkodis Oxfordshire, United KingdomIT Service Desk Analyst / 1st line / 2nd line / Office 365 / Windows 10 / ITIL · **Job title:IT Service Desk Analyst** · **Contract : Permanent** · **Salary32k** · **Location:Oxfordshire - Hybrid** · An exciting opportunity has arisen for an IT Service Desk Analyst to join a well ...
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IT Service Desk Analyst
3 days ago
HARTLEYCO LTD Oxford, United KingdomI'm currently hiring for an IT Service Desk Analyst on behalf of a Managed Services Provider based in Oxford. · You will be responsible for service desk support around predominantly Microsoft technologies. · Below are the key skills (in order of importance): · - Microsoft 365 · - ...
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Service Desk Analyst
3 days ago
Claranet Limited Barnwood, United Kingdom**About The Role** · Through a culture of collaboration, learning and opportunity, Customer Service is a community of vibrant and dynamic service and technology experts, executing all facets of our operation with consistency, pride and efficiency. We take a proactive, always-onap ...
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IT Service Desk Analyst
5 days ago
The Openwork Partnership Swindon, United KingdomThe opportunity · Are you a natural troubleshooter with a talent for multi-tasking? Our IT Service desk is an integral part of our business, resolving desktop and application issues & requests to a high standard, and continually learning new skills in order to support a 'shift l ...
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Service Desk Analyst/ 1st Line Support
5 days ago
Sanderson Bath, United Kingdom**Service Desk Analyst/ 1st Line Support** · **Bath - office based** · **£25,000** · As a Service Desk Analyst you will work as part of a wider team supporting over 3000 users. You will provide remote and face-to-face IT support for all internal business users. · **Service Desk A ...
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Desktop Analyst
1 week ago
eFinancialCareers Swindon, United Kingdom**About Columbia Threadneedle Investments** · You'll find the promise we make to our clients is the same one we make to our employees**:Your success is our priority.** · Here, you'll find growth and career opportunities across all our businesses. We're intentionally built to help ...
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Credit Card 3rd Party Business Partner
4 days ago
Nationwide Building Society Swindon, United Kingdom**Contract Type**: Permanent · - **Ref**: R00AOR03316 · - **Closing Date**:01 December 2023 · This role sits within the Credit Card team which is responsible for managing the end-to-end product experience, outcomes and commercial success. You'll work with a team to help manage th ...
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Service Desk Analyst
1 day ago
Recruitment Partnership (Bristol) Ltd (RP) Bath, United KingdomJob Description · Service Desk Analyst/1st & 2nd line support · Up to 3 months initially to start ASAP · Up to £225 per day · Based in Bath, 5 days per week in the office, onsite parking available · Working for one of the biggest employers in the area, our client is now looking f ...
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Service Desk Analyst
1 day ago
Recruitment Partnership (Bristol) Ltd (RP) Bath, United Kingdom ContractService Desk Analyst/1st & 2nd line support · Up to 3 months initially to start ASAP · Up to £225 per day · Based in Bath, 5 days per week in the office, onsite parking available · Working for one of the biggest employers in the area, our client is now looking for an IT Service D ...
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IT SERVICE DESK ANALYST
2 days ago
Sports Direct Badminton, United Kingdom Full timeIT SERVICE DESK ANALYST - Petaling Jaya · Company Description · Sports Direct Malaysia is currently looking for IT Service Desk Analyst to join our growing team. · Malaysia marks the first direct retail investment in Asia through a joint venture partnership with Malaysian owned ...
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Service Desk Analyst
23 hours ago
Recruitment Partnership Ltd Bath, Somerset, United KingdomService Desk Analyst/1st & 2nd line support · Up to 3 months initially to start ASAP · Up to £225 per day · Based in Bath, 5 days per week in the office, onsite parking available · Working for one of the biggest employers in the area, our client is now looking for an IT Serv ...
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Band 4 IT Service Desk Analyst- Bath
5 days ago
Avon & Wiltshire Mental Health Partnership NHS Trust Bath, United Kingdom Fixed-TermJob summary · Do you have experience working on an IT Service Desk or in a similar IT Support role? If so, this may be the job for you... · An opportunity has arisen for an IT Service Desk Analyst to join the Trust's busy IT Service Desk. The successful candidate will become a ...
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Service Desk Co-ordinator
1 day ago
Venn Group Bath, United Kingdom**Public Sector Recruitment Solutions** · **SERVICE DESK CO-ORDINATOR** · **Reference**: 74907 · **Location**: Bath · **Hourly Rate**: £ £17.62 an hour via umbrella · Venn Group are currently working with an NHS organisation in **Bath**, who are seeking an **IT Support Technician ...
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IT Support Analyst
3 days ago
Precise Placements Cheltenham, United Kingdom**IT Support Analyst - ITIL, 2nd Line Support, Second Line, Microsoft Applications** · Our leading law firm client are looking to recruit an IT Support Analyst (ITIL, 2nd Line Support, Second Line, Microsoft Applications) to provide high quality support and assistance on all aspe ...
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IT Infrastructure Analyst
1 week ago
Juice Recruitment Ltd Emersons Green, United KingdomWe are delighted to be supporting a fantastic charity looking for an IT Infrastructure Analyst to join their every-growing team. · The IT Infrastructure Analyst is to be responsible for the availability, monitoring, performance and security of the ICT Infrastructure, to be respon ...
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IT Technician
13 hours ago
ITECCO Oxford, United Kingdom**Job Title**: IT Technician · **Location**: Oxford · **Salary**: £25,000 - £28,000 per year · - Strong knowledge of hardware and software troubleshooting and support · - Experience with networking and security · - Familiarity with Office 365 and Azure · - Familiarity with Window ...
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Dars Service Desk Officer
13 hours ago
University of Oxford Oxford, United KingdomThe University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemi ...
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IT Service Desk Team Lead
6 days ago
MRC Harwell Harwell, United KingdomWould you like to build your IT career at one of the world's most renowned Medical Research Centres? · In this post, you will be managing and leading a small in-house service desk team, whilst working closely with the systems engineering team, fostering a positive and collaborati ...
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Finance Business Partner
1 week ago
Exactitude Resourcing Limited Newbury, United KingdomLarge listed IT/Telco seeks a personable financial analyst with strong data skills to work as an interface between operations and group finance.You may be a Top 6 ACA or currently working with data in a business partnering role and be looking for a new challenge. · As Commercial ...
IT Service Desk Analyst - Swindon, United Kingdom - Wise Employment Group
Description
Are you an IT Support Support Guru looking for a new temporary opportunity ?This is an interesting temporary role and a chance to join a fast growing organisation, that offers hybrid working - minimum 2 days in the offiice and - working from home
Other benefits include:
freeparking,site restaurant, gym, showers, cycle to work scheme and holiday rising from 28 days per annum to 33 days after the first 12 weeks in the assignment
The key purpose of this role is to resolve desktop and application issues and requests to a high standard, you'll be required to continually learn new skills in order to support a 'shift left' culture.
As an IT Service Desk Analyst, you will ensure an exceptional level of customer service and satisfaction is always met, managing calls to the agreed quality standard, including answering the call with standard greeting, correct triage of call, explaining next steps, if necessary.
You will accurately log all IT incidents and service requests whilst managing your ticket queue, making sure calls are prioritised and closed within SLA.
You will perform remote troubleshooting through diagnostic techniques and triaging calls, to a high standard, supporting a multitude of technologies such as, Audio Visual, desk & mobile phones, laptops, Microsoft dynamics and Office 365 as well as In-house applications.
As an IT Service Desk Analyst, you will make judgement calls on problems that should be escalated to management, escalate major incidents to IT management quickly and clearly, obtaining as much detail about the incident as possible including impact.
You will contribute towards the internal Knowledge base helping to create documentation.You will possess a strong commitment to continuous service improvement. pro actively identifying areas where the service desk can Improve their service offering and the customer experience.
You will have extensive experience as an IT Service Desk Analyst, preferably within several organisations or with a service provider.
Strong technical foundation with excellent 0ffice 365, desktop and application support skills.Good knowledge of Microsoft Operating systems.
You must have strong customer service ethos, be highly motivated and be passionate about delivering an outstanding service.
Excellent written and verbal communication skills with a professional and confident telephone manner.
Experience working with Financial Advisors or in a FCA regulated environment is preferable.
Ideally, you'll have knowledge of ITIL V3 or V4 and experience using Assyst.
You will be a high motivated person who is passionate about delivering an outstanding service, resolving IT issues and requests to an extremely high standard for Openwork Colleagues and Adviser Firms.
This is a HYBRID role based in our Swindon office, we will ideally be looking for the successful candidate to be based in the office 2-3 days a week, with the option to work from home the remainder of the time.
As office attendance will be required, applicants must live in the UK to be successful in this role.Do you have excellent experience working in IT support and feel you would be a good fit for this position? This is an ongoing temporary position and may have the opportunity of becoming a permanent member of the team.
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