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    Technical Operations Lead - Leeds, United Kingdom - NHS Digital

    NHS Digital
    NHS Digital Leeds, United Kingdom

    2 weeks ago

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    Description

    Full-time, flexible working options considered

    Are you looking for an exciting new IT challenge? Would you like to support critical, high availability National Systems? Then NHS England has just the opportunity for you.

    Technology and Digital innovation has never been so important to the NHS. It is front and centre to the NHS Long Term Plan and the continued commitment to improving health outcomes for patients. The NHS England Transformation Directorate has a mandate to deliver a very broad and complex set of products and services to support the transformation of health and care.

    We are recruiting for Technical Operations Leads to work within our Technical Operations team.

    About the role:


    • This is a technical role working on a secure messaging platform, on new infrastructure with high availability across the dedicated NHS network, and using cutting edge technologies to provide integration and technical operations support for the NHS Production/Live environments.


    • Working with a varied range of both internal and external stakeholders, our Technical Operations team provide a professional, efficient service and excellent end user technical support 24hrs a day, 7 days a week, 365 days of the year.


    • The working pattern consists of 12 hour shifts (inclusive of breaks), 2 day shifts followed by 2 night shifts in a '4 shift on, 4 shift off' pattern, including over weekends and bank holidays. A salary enhancement of 27% is paid for working shifts.

    About you

    Some of the skills and experience we're looking for:


    • Experience using a Service Management workflow tool.


    • Experience of Services and Incident management processes.


    • Proven ability to work consistently, methodically and reliably under pressure with attention to detail within tight timescales.


    • Proven ability to work autonomously as well as an effective team member.


    • Proven ability of taking responsibility for making decisions to move things forward.


    • Proven ability to communicate effectively, both orally and by word.


    • Ability to maintain specific specialised technical knowledge, provide detailed advice regarding their application and execute specialised tasks.


    • Ability to diagnose technical issues, provide resolutions or workarounds for incidents and problems in an ICT environment.


    • Good knowledge of a Linux based operating system e.g. Ubuntu or CentOS.


    • Basic understanding of the concept of messaging principles.


    • Understanding of how to handle sensitive information in a confidential manner.


    What's in it for you

    • a role as part of a dynamic team using data and digital technology to transform health and care
    • a range of opportunities to build your experience in an environment where your
      work has a direct and positive impact
    • a real commitment to your personal and professional development with access
      to a broad range of learning opportunities

    About us

    We are a great place to work. What we do matters.

    NHS England leads the NHS in England to deliver high quality care for all. We support NHS organisations to deliver better outcomes for our patients and communities, work to get the best possible value for taxpayers, and drive improvement across the NHS. This includes improving the health of the population and the quality of care, tackling inequalities, and delivering care more efficiently.

    Our outstanding teams are passionate about technology and public service, making use of everyone's skills to improve people's lives.

    We collaborate to deliver world class tech and intelligence, so come and join us. We are committed to sustainability, diversity and inclusion; our people are at the heart of what we do.

    To find out more about the type of work we do, please take a look at our website.

    Why you should apply

    We value the different experiences our people bring to their work. We're working to create an environment where everyone can make a full contribution no matter their background, identity, or circumstances. Which means, we encourage applications from people of all backgrounds and abilities.

    Our work matters. You matter.

    What we offer you:

    • we're moving to a hybrid working approach which offers you an informal, flexible way of blending home and office working. Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
    • flexible working opportunities - we value and respect the diversity of our employees, and applications from prospective candidates who require flexible working arrangements are welcomed; these include part-time hours, job sharing, flexible hours and part-remote set ups
    • 27 days annual leave increasing to 33 days with service
    • a generous pension (with our contribution equal to 23.7% of your earnings)
    • NHS Discounts including shops, restaurants, gym, mobile phones, and insurance
    • employee benefit schemes including our Season Ticket Loan, Car Lease and Bike to Work schemes

    We use NHS Terms and Conditions of Service (Agenda for Change) pay rates. Most new employees to the NHS will start at the bottom of the band. You can find more information about Agenda for Change pay rates here Pay scales for 2023/24 | NHS Employers .

    Next steps

    Our application process is straightforward, you will need to upload a copy of your CV and provide a supporting statement. Within your supporting statement, we're looking for you to evidence how you meet the skills and experience outlined in the "About you" section of the advert.

    Interviews will take place from 20th May via MS Teams . Applicants who are shortlisted for interview will be contacted by email.

    If you require a reasonable adjustment or support with your application, please contact

    This post is not exempt from the Rehabilitation of Offenders Act 1974. We only ask applicants to disclose convictions which are not yet spent / unspent under the Rehabilitation of Offenders Act 1974. Following an offer of employment, we will carry out a Basic Disclosure and Barring Service (DBS) check as part of the pre-employment check process.

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