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    Security Officer - London, United Kingdom - Vigilant Security

    Vigilant Security
    Vigilant Security London, United Kingdom

    5 days ago

    Default job background
    Permanent, Full time
    Description

    Job Purpose

    We are seeking a highly experienced individual who has an extensive knowledge in customer service and can provide our 5-Star service delivery whilst maintaining a subtle, yet visible security presence within a prestigious development in London.

    This is a full-time role, working nightshifts and weekend day/nights on a rotational shift pattern as below:

    Week 1:

    Mon- off

    Tues - off

    Wed

    Thurs

    Fri - off

    Sat

    Sun

    Week 2:

    Mon

    Tues

    Wed - off

    Thurs - off

    Friday

    Sat

    Sun

    Then reverts to week 1 etc.

    We offer a competitive rate of pay of £13.15 per hour and you will be entitled to 26 days holiday per annum.

    At Vigilant we pride ourselves in offering an exemplary welcome to our clients.

    Key Responsibilities

    Deliver a 5-star guest experience at all times

    Anticipate clients' needs/problems before they arise and that their expectations are met and exceeded each day

    Maintain a high security awareness at all times

    Reception duties and Foyer Management of all visitors and guests

    Be seen as a visible customer focused professional by being proactive and greet clients and visitors where possible

    Proficient use of relevant communications equipment will require candidate to have good communication skills.

    Issue visitor passes using agreed processes and procedures

    Ensuring all H&S policies are adhered to.

    Ensuring that no un-authorised persons are permitted in prohibited areas.

    Lift management and directing of deliveries

    Maintaining an accurate record of any incidents that occur.

    Ensure all landlord contractor access it pre-authorised and in accordance with risk assessment/permit to work conditions

    Complete incident reports to a high standard and ensure these are submitted within 2 hours

    Oversee and manage any emergency evacuations

    Undertake patrols and inspections in accordance with management instructions.

    Assist Building Management to oversee access arrangements for occupier fit-outs ensure they adhere to site rules and procedures

    Ensure the reception area is kept clean and tidy providing a safe environment for all visitors

    Maintain a high security awareness at all times

    Complete a full detailed handover at the end of each shift

    Person Specification

    Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player

    Reliable and willing to work day/night shifts and any over time if required

    Previous experience in a customer service/security facing role

    Excellent interpersonal skills and the ability to interact with people at all levels

    Smart and confident.

    Ability to work independently with confidence, using own initiative as required

    Look for opportunities to enhance client/visitor experience

    Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail

    Confidence and common sense to access and utilise expert resources when making decisions

    Maintain and practice a high degree of confidentiality at all times

    Computer literate with good email etiquette. Use of concierge and Microsoft systems is an advantage

    Have an acute sense of security awareness

    Valid SIA licence preferred but not essential

    5 years of continuous work employment history without gaps and verifiable work history

    Maintain and practice a high degree of confidentiality at all times

    Provide support to the wider when required.

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