- ERP, CRM and customer support ticket management systems
- Proven experience in applications and commercial support, preferably within the positive displacement pump industry or other industrial products sold business-to-business (B2B)
- Proficiency in using ERP, CRM and customer support ticket management systems is highly preferred
- Pension scheme - The company contributes 7% of the total earnings and the employee contributes 5%
- Westfield Health Medical Cover
- Cycle scheme (After probation period)
- Electric Car Scheme (After probation period).
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Engineering Customer Service - Ilkeston, Derbyshire, United Kingdom - Ingersoll Rand
Description
Engineering Customer Experience & Inside Sales SpecialistIngersoll Rand Pumps, operating under the Precision and Science Technologies, manufacture pumps for many different markets and pumping solutions for many applications., there have been pump manufacturing in Ilkeston since 1977.
As the customer experience and inside sales specialist, you will play a pivotal role in critical commercial functions of our organization.
Your primary responsibility will be to ensure the seamless provision of pre- and post-sales support to existing and potential customers, leveraging your knowledge of Ingersoll Rand Pumps, MP Pumps, and Oberdorfer products (or comparable positive displacement pump solutions) and their diverse applications.
You will also actively manage customers from an inside sales perspective to identify and execute on incremental growth opportunities.Examining projects and sizing pump opportunities
* +5 years of customer support and inside sales experience a plus
Ability to travel as required to deliver pre and post-sales support (estimated 10%)
90% facility based in Ilkeston, Derbyshire.
Exceptional customer relationship management skills with a customer-centric approach.