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    Pensions Associate with Hybrid working - Birmingham, United Kingdom - Pontoon Solutions

    Pontoon Solutions
    Pontoon Solutions Birmingham, United Kingdom

    2 weeks ago

    Default job background
    Description
    3 month contract potential to extend
    £We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

    My client is the leader in technology and services that helps businesses and communities thrive by advancing commerce and the financial world.

    For over 50 years, they have continued to drive growth for clients around the world by creating tomorrow's technology, solutions and services to modernise today's businesses and customer experiences.

    By connecting merchants, banks and capital markets, they use their scale, apply their deep expertise and data-driven insights, innovate with purpose to solve for their clients' future, and deliver experiences that are more simple, seamless and secure to advance the way the world pays, banks and invests.

    They are looking for a Settlements Associate SME to join the team on an initial 3 month contract, with the potential to extend for a further 3 months and possibility of a permanent role in this growing team.

    Based at the Birmingham office the role is working Monday to Friday 8am to 5pm.

    The position is hybrid working being in the office a minimum of 2 days a week, on a Tuesday and Wednesday, and the remainder of time working from home.

    As a Settlements Associate SME, you will bring your knowledge and experience to help shape and improve the work undertaken by the team whilst dealing directly with customers and help advance the way they pay, bank and invest.

    This will involve processing support for back-office tasks such as client support processing, researching customer deposit and loan-related questions or problems, and performing miscellaneous customer and account maintenance as defined by client specific procedures.

    May mentor and guide junior Account Services Specialists and/or proactively assist in production issues and questions.

    • Performs customer and account maintenance per reports, client workflow solution, postal mail or by direct instruction from immediate supervisor.
    • Directs all work requests from sources outside the department to immediate supervisor for consideration and approval.
    • Answers incoming telephone calls and direct calls to appropriate resource for resolution. Works with appropriate system and vendor reports to ensure timely and accurate processing of all regulatory and non-regulatory issues.
    • May research and resolve internal and external customer-submitted and client-submitted account questions or problems outside normal daily procedures.

    An understanding of investment, trust and fund accounting as well as financial products like bonds, mutual funds and equities.


    • Detail-oriented and customer-driven, focusing on providing the highest quality products and services to internal and external clients
    • Excellent data entry skill
    • You will be an integral part of Ajilon (Adecco), a FTSE500 Global organisation with over 52 clients and sole supplier to the biggest organisations in the country and the world. You will be employed by ourselves as an Ajilon Consultant working onsite with our client where you will receive a regular salary, annual bonus payment, pension contributions, holiday and sick pay, plus a number of additional benefits such as medical insurance, income protection, critical illness and life insurance, access to our discounted benefits website and library of online training materials and future career and certification opportunities.
    This great opportunity is being offered on a PAYE basis which means a LTD/Umbrella company cannot be used.
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