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Customer Experience
10 hours ago
Chiswick Honda London, United KingdomCustomer Experience - Bookings · Are you looking for a new role where no two days are the same? · Do you have a keen interest in the automotive industry? · Yes, then look no further than Chiswick Honda as they have an ideal role for you · Norton Way Group has been in business sin ...
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Customer Experience
10 hours ago
Healf London, United Kingdom**About healf** · Healf is a community-powered UK retailer for the highest quality products across 4 pillars of health: Eat, Move, Mind, Sleep. We believe in everyday healthy living, built up day-by-day through simple but effective rituals. It's not about the one-time yoga class ...
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Customer Experience
4 days ago
Ipsos UK London, United Kingdom**_Are you looking to develop your career in one of the world's largest Research Organisations?_** · **The role** · The Senior Research Executive role is integral to a growing part of our business. We are looking for someone who is passionate about consumers, experience managemen ...
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Customer Experience Executive
6 days ago
Give A Grad A Go London, United KingdomA competitive starting salary of £35,000 · - A chance to be part of a company making a real impact in the cyber security · - Opportunities for professional growth · **Company profile - Cyber Security** · As a Customer Success Executive will be working for a London-based start-up ...
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Customer Experience Specialist
4 days ago
Cazoo London, United Kingdom**About Cazoo and our culture**: · In just four years, we've transformed the car buying experience in the UK and we're seeking the best talent to help us move forward in our journey. · Right now, we are looking for people who want to maximise their impact - for their careers, col ...
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Customer Experience Agent
1 week ago
Gett London, United Kingdom Part time**Salary**: £17,721.60 · **Location**: London based · **Working Patterns**: Saturday, Sunday and Monday, 3pm to 11pm · **About Us**: · We are Gett. We solve the most complex, real-life problems of urban transportation; as a talented, dynamic and multi-faceted community, we are he ...
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Customer Experience Advisor
1 week ago
Quadient London, United Kingdom**Typical Business Title(s)**: Customer Relations Representative, Customer Service Representative, Customer Support, Dispatch, Coordinateur, Customer Experience Advisor-Installation Support, Customer Relations Rep-PP; Service Project Mgr., Service Admin. and Business Intelligence ...
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Customer Experience Executive
1 day ago
Qured London, United Kingdom**The Role**: · **Salary**: £25 - £28K depending on experience · As a Customer Experience Executive you will act as the face of the company and provide excellent service - to both B2B and B2C patients. You will be responsible for conducting virtual testing with our patients, and ...
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Customer Experience Specialist
1 week ago
Match Digital London, United Kingdom**Customer Experience Journey Specialist (Ecommerce)** · **London** · **£59,000 - £69,000 + benefits** · **Flexible working (2 days in the office per week)** · **Our client** · Over the past few years, we've scaled the global Customer Experience Team (a hybrid startup-consultancy ...
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Customer Experience Agent
10 hours ago
Bark London, United Kingdom**About Bark** · Bark is revolutionising the way people find professionals in over 1,000 unique categories. As the UK's largest and fastest-growing services marketplace, we're on a mission to make finding the right professional quick and easy. With a presence in eleven countries ...
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Customer Experience Coordinator
6 days ago
Hanson Wade London, United KingdomWe are looking for an enthusiastic Customer Experience Coordinator with a "can-do" attitude to join our growing Customer Delivery team here at Hanson Wade. Hanson Wade specialises in producing and delivering conferences within the Life Science, Construction and HR industries. · * ...
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Customer Experience Supervisor
2 days ago
Ambassador Theatre Group London, United Kingdom**Customer Experience Supervisor** · Working as part of the Customer Experience team, you will report directly to the Customer Experience Managers and to the Duty Manager of any performance. You will be responsible for supporting both the Customer Experience Management team to le ...
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Head of Customer Experience
6 days ago
Intelligent People Ltd London, United KingdomWorking for a global B2B2C travel and hospitality technology business with millions of global customers, the Global Head of Customer Experience / Customer Experience Director / Head of Customer Operations role involves building and executing a technology/infrastructureroadmap tha ...
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Customer Experience Specialist
1 week ago
Fisker Inc London, United KingdomAbout Fisker Inc. · California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become t ...
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Customer Experience Coordinator
4 days ago
Prostate Cancer UK London, United Kingdom**Region** · London · **Vacancy Type** · Permanent/Full Time · **Job Summary** · **Customer Experience (Supporter Care) Coordinator** · **£22,500 - £24,125** **per annum** · **Permanent, full-time (37.5 hours per week)** · **Hybrid working with regular travel to our London Bridge ...
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Customer Experience Executive
1 week ago
The Knot Worldwide London, United Kingdom**Title/Position**:Customer Experience Executive · **Reporting to**:Country Manager, Local Revenue Operations · **Role type**:Permanent, Full-Time · **Location**:Central/West London and working from home · **About Hitched** · Hitched is the UK's leading digital wedding business p ...
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Customer Experience Supervisor
1 week ago
Ambassador Theatre Group London, United Kingdom**Role**: · Front of House · - **Salary**: · £13.27 per hour · - **Type**: · Permanent - Full Time · - **Closing Date**: · at 23:59 · - **Location**: · Apollo Victoria, 17 Wilton Road · London · Greater London · SW1V 1LG · **Customer Experience Supervisor** · The Ambassador Theat ...
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Customer Experience Supervisor
1 week ago
Ambassador Theatre Group London, United Kingdom**Role**: · Front of House · - **Salary**: · £14.21 per hour · - **Type**: · Fixed Term Contract - Full Time · - **Closing Date**: · at 12:00 · - **Location**: · Savoy Theatre · London · Greater London · WC2R 0ET · **Customer Experience Supervisor** · Opened in 1881, the Savoy Th ...
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Customer Experience Researcher
1 week ago
Harnham - Data & Analytics Recruitment London, United Kingdom**CUSTOMER EXPERIENCE (CX) RESEARCHER · £350 - £400 PER DAY (OUTSIDE IR35) · 6 MONTH CONTRACT · TECHNOLOGY · REMOTE** · Are you a customer-focused individual with a passion for technology and a proven track record of driving customer satisfaction? Harnham are partnering with a Te ...
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Customer Experience Lead
3 days ago
Government Property Agency London, United Kingdom**Details**: · **Reference number**: · **Salary**: · - £51,700 - £62,500- National: £51,700 - £57,700 London: £56,900 - £62,500- A Civil Service Pension with an average employer contribution of 27%**Job grade**: · - Grade 7- GPA - Grade 7**Contract type**: · - Permanent**Business ...
Senior Research Executive, Customer Experience - London, United Kingdom - Ipsos
Description
This role is working on an ongoing syndicated Automotive tracking study.The project itself is an industry leading study on car buyers' experiences when purchasing a new vehicle in 1 major car markets, and the data collected, across multiple methodologies, is used at the highest level within automotive manufacturer organisations for key strategic decision making.
Dedicated to a large account in the automotive sector, you will be responsible for managing the project day to day delivery, working closely with the Associate Director, who heads up the team.
Working closely with the rest of the account team, you will be responsible for helping ensure that the project runs efficiently to specification, quality and budget.
You'll be joining a team who is passionate about improving processes and have a creative way of constantly challenging the status quo to find smarter ways of working.
Whilst this is a project management role, this may also suit someone from an operational research background who has a sound knowledge of large trackers.
Liaising with key suppliers to ensure that the data quality is ensured and tight timescales throughout the project duration are met.
Managing sample from clients ensuring it's processed, checked and on schedule prior to sending to the mailhouse/printers/online teamChecking and reviewing data and queries before final issue.
Building project reports, including review and quality checking
Building and maintaining effective working relationships with clients and internal stakeholders (Researchers) and Operational teams
Provides excellence in project direction and delivery. Ipsos UK offers a hybrid working environment, 3 days in the office and working the rest from home.
Experience in working on or delivering large market research programmes, either from a Project Management or operational perspective
Able to demonstrate strong client management experience. Able to bring value to client meetings regarding the practical implementation and execution of projects.
Excellent attention to detail, including data checks and proof reading.
Proficient in using all Microsoft Office applications.
Ipsos UK offer an attractive basic salary and a rewards package including 25 days annual leave, a pension scheme and a great range of flexible benefits to suit your personal needs.
For roles at Research Manager level and above we also offer private healthcare.In addition to this we have a fantastic Learning & Development offer delivered through a mix of face to face, online or on-demand; We realise you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application.
Ipsos is committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views.
Ipsos is one of the world's largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years.
With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights.
Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets.
Customer Experience at Ipsos is All Things Customer .Our mission is to equip our clients with the insights they need to make better decisions about their customer experience investments.
We do this through CX research and advisory, cross-channel analytics (digital and physical), and CX performance measurement across the customer journey.