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    Sales Back Office - Greater London, United Kingdom - Artemide

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    Description

    Job Description

    Activities and responsibilities

    • Managing B2B orders process onto SAP, from the order entry to the invoicing and final delivery management, working with the local sales team and the HQ functions
    • Placing and monitoring all the B2C orders, managing the relation with the customers (i.e.: delivery dates, etc.)
    • Creating new customers on SAP and maintaining the data for existing clients
    • Monitoring the status of the orders and the deliveries, cooperating with the HQ logistics team
    • Managing both project and customer's claim (transit damages, missing materials), working with the Manager, in order to ensure and provide an effective support in after sales
    • Constant exchange of information towards colleagues in UK and at HQ Level (in particular: Administration, Logistics).

    The role requires

    • Previous experience (2-3 years) in this role
    • Is a preferential requirement the background in the lighting/furniture/design sector
    • Knowledge of SAP is required
    • Ability to understand and support client's needs, customer oriented approach and trustworthiness.


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