Customer Service Administrator - Bury St. Edmunds, United Kingdom - GAP Group LTD

GAP Group LTD Bury St. Edmunds, United Kingdom

4 weeks ago

Full time Marketing / Advertising / Public Relations

Description

Our team is the best in the industry - is it time for you to join us?

The Role:

GAP Pump Services provide advice, servicing, maintenance and repair for dewatering and sewerage pump applications including a large range of hoses, settlement tanks and water processing solutions.

As the first point of contact for our depots, the Customer Service Administrator plays a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

A typical day for the Bury St Edmunds Service Administrator will include:

Processing all hire desk administration including customer and supplier queries
Managing a variety of small and national account orders in a fast-paced environment
Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
Interacting with sales and workshop teams to deliver bespoke lifting solutions to our customers
Resolving customer complaints and supplier issues efficiently

Successful applicants should demonstrate the following:

Previous experience working within a high-volume hire desk role is desirable
Excellent customer service skills with a focus on increasing sales
Effective communicator with strong organisational skills and attention to detail
Proficient IT skills with working knowledge of MS Office including Outlook and Excel
Strong team player with the ability to work to own initiative
Although a hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

From one division, GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as a staff social fund and loyalty holidays. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

Competitive salary and bonus scheme
Up to 25 days annual leave plus bank holidays
The option to buy up to 5 days additional leave
Contributory Pension Scheme
Life Assurance
Employee Welfare Fund (Company-funded social events)
Cycle to Work Scheme
Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)

So what next?

If you fit the profile and are up for the challenge, we would love to hear from you

To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER

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