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    Business Manager - Birmingham, United Kingdom - PeoplePlus

    PeoplePlus
    PeoplePlus Birmingham, United Kingdom

    Found in: Talent UK C2 - 2 days ago

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    Description

    The Role

    The Business Manager will lead a team of Employer Relationship Managers in the provision of services to source and fill vacancies and manage key employer accounts.

    You will be responsible for managing the performance, productivity and wellbeing of the team and supporting the team through observation, coaching and development to exceed their targets; resolving escalated complaints; ensuring the maintenance of key relationships with partners and timely reporting of key performance indicators (KPI's). You will be responsible for the teams' strict adherence to quality targets and guidelines in accordance with the programme obligations and PeoplePlus process.

    This is a full-time permanent position, that will be based remotely with expected travel around England when required. We welcome applications from candidates looking for flexible working hours, or the opportunity to work a 4-day working week with condensed hours. All flexible working options will be discussed further at interview stage.

    What we are looking for:

    We are looking for a dynamic and forward-thinking individual who has a proven track record in coaching and leading a sales/ recruitment team, ideally from a welfare to work background, but management of any sales team will be considered. You will have experience in monitoring and analysing KPI's/ MI, on a daily, weekly and monthly basis, accurately KPI forecasting and developing and monitoring continuous improvement plans.

    You will need to demonstrate high ethical standards, take personal accountability for everything you do, and always want to be the best. You will need to demonstrate a track record of working towards and achieving targets and have experience of people management, including supporting, mentoring, and developing team members. You must have excellent people management, communication, and customer service skills with the ability to analyse individual and team performance, identify remedial actions, and work with colleagues and staff to implement improvements. A good understanding of the support required to help people into sustainable employment is essential along with the ability to work well as part of a team, with a flexible and innovative approach to work.

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