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Coventry

    IT Network/Infrastructure Support Engineer - Coventry, United Kingdom - Axians

    Axians
    Axians Coventry, United Kingdom

    1 week ago

    Default job background
    Contrat à durée indéterminée
    Description

    · Taking initial day to day calls

    · Raise tickets

    · Password Resets

    · Check through the day and logging calls in the Support Mailbox

    · Check Nagios – reporting anything

    · Setup New Starter Accounts

    o Go through the process for any New Starters – Profile Setup / IAM / Homepage / Outlook / Skype / Printers / Map Drives/Teams etc.

    · Process Leaver Accounts

    · Ordering Phones / SIMs (Data or Voice)

    · HP Laptop / Desktop Orders including Accessories

    · Requests for quotes Laptop / Desktop (HP) / Phone pricing

    · User Printer Setups, Drive mapping

    · Laptop / Desktop Build

    · Laptop / Desktop Upgrade – Memory / Hard Drives

    · Off the shelf Software / Application Installs

    · Ordering from CDW (Licenses)

    · Backup and file restore

    · Desktop/End user break fix support

    · Being a Project based company, timesheets is a key element at monitoring costs

    Technical requirements are essential with a number of years' experience
    Knowledge of Microsoft Core Stack

    · Proven experience with Desktop & Server solutions across the Microsoft stack.

    · WiFi solution experience & knowledge, with Cisco etc.

    · Candidates with Microsoft Certifications would prove advantageous.

    · Active Directory

    · Windows 10

    · Office 365

    · Hyper V

    · Backup technologies: VEEAM

    · Experience with Solar Winds Server and Applications Monitoring software would prove advantageous

    Personal Attributes:

    · Confident verbal and written communicator with both clients and peers.

    · Ability to research new products and information around technical solutions that provide answers and solve problems.

    · Self-Motivated and disciplined, with the ability to prioritise and execute tasks under pressure.

    · Demonstrate the Company values at all times in behaviour and attitude:

    Supportive
    Dynamic
    Trusted

    Working in an open plan office with an informal atmosphere. A collaborative approach is always encouraged - we try to make it a fun and productive place to work, where everyone can always learn new things. We offer a competitive salary, alongside a number of other benefits.

    Are you passionate about IT? Do you like problem solving and embracing Innovation?

    As a Internal Support team for Vinci Energies UK & ROI, we have a new opportunity for a technically focused person for an IT Support Engineer to join our technical team.

    This is a UK based with 30 offices situated around UK & ROI, supporting a range of software and hardware.

    Role Overview:

    We are looking for an IT Support Engineer to join the technical team in Coventry. We need a knowledgeable, skilled and experienced Engineer for this internal role, who has the experience of working in a busy technical helpdesk.

    The Candidate:

    Experience

    A proven history of being able to troubleshoot and resolve technical issues across a client base of 1350 users via remote connectivity, telephone or email.

    Entité

    Expert of energy technologies and IT services, VINCI Energies (64,500 employees, €10.2 billion of turnover) design, implement and maintain solutions to the industry, service sector and local communities.In the United Kingdom and Republic of Ireland, VINCI Energies provides electrical design, project management, installation and maintenance services since 1907. Through its 16 closely networked Business Units, VINCI Energies operates in 4 different sectors: Infrastructure, Industry, Telecommunications and building services.

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