Resident Welfare Officer - Ellesmere Port, United Kingdom - Mears

Mears Ellesmere Port, United Kingdom

1 week ago

Full time

Description

About the Role

The Resident Welfare Officer role forms part of a front-line delivery team providing accommodation and support through-

Responsibility to assess, record and plan welfare and support needs for each client assigned to you.

In line with Mears Equality, Diversity and Inclusion policy, delivery of welfare and support services to our service users ensuring a tailored approach to meet individual needs whilst being culturally aware and sensitive of circumstances.

Delivery of welfare and support services to ensure full contractual compliance and successful outcomes of all Key Performance Indicators and service delivery targets.

Delivery of service through sign posting, direct referral, liaising with other agencies/organisations.

Develop and build relationships with other support and service providers within region.

Management and mitigation of service user well- being risk and escalation in line with policy and procedure.

Delivery of service to ensure safeguarding and welfare are fully considered in line with processes.

Maintaining boundaries and being resilient to ensure a professional and well define service is provided to meet the needs of the service users.

Working collaboratively with Housing Managers to deliver a seamless service in meeting the individual and property needs of all our service users.

Delivery of performance and service reporting as requested by line manager, escalating all risks and concerns to ensure full resolution.

Role Criteria

Demonstrable experience of working in a similar based role

Experience of working with vulnerable and diverse client groups

Exposure and experience of dealing with drug misuse, homelessness, mental health, ex-offenders, trafficking etc.

To communicate effectively with colleagues and clients.

Ability to work under own initiative and successfully as part of a team

You will be supportive, trustworthy, a good listener, approachable and empathetic to others by nature as well as being patient, open, able to think on your feet with a strong desire to help others.

Full UK Driving License

Benefits we can offer you

25 days annual leave plus bank holidays

Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work

Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.

Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more

Family friendly policies

Company Vehicle, Fuel Card/Car allowance

Uniform

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