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    Public Safety Communications Officer - United Kingdom - Medavie Health Services

    Medavie Health Services
    Medavie Health Services United Kingdom

    3 days ago

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    Description
    Public Safety Communications Officer page is loaded Public Safety Communications Officer
    Apply locations PE Charlottetown time type Part time posted on Posted 2 Days Ago job requisition id R

    Position Type:
    Casual - Occasionnel

    MEDACOM Atlantic is a subsidiary of Medavie Health Services, and operates as Prince Edward Island's Primary Public Safety Answering Point (PSAP); MEDACOM Atlantic provides emergency and non-emergency dispatch service for Island EMS (ground ambulance) and 34 volunteer fire departments across the Island.

    If you have an interest in fast-paced communications and community support services– this opportunity is for YOU

    Medavie Health Services is a national leader in primary health care solutions, the largest contracted provider of emergency medical services in Canada and delivers care in remote communities as part of our contract with Indigenous Services Canada.

    Together, with our compassionate network of 4,300 health care professionals in six provinces, we have a long history of providing innovative community paramedicine programs and delivering mobile integrated health services across the country.

    Every day, our team provides high-quality patient care through ground and air ambulance services, medical communications, mobile integrated health/community paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training.

    Medavie Health Services is part of Medavie, a health solutions partner.

    Together with Medavie Blue Cross, we are committed to providing innovative solutions that will improve the wellbeing of all Canadians.

    We are proud to invest in communities to help address some of Canada's most pressing health care challenges

    A career as a Public Safety Communications Officer

    As a Public Safety Communications Officer, you play a vital role in public safety, you are a lifeline between the communities of PEI and the public safety resources they require.

    Located at our communications centre in Charlottetown, our teams work closely together to support our communities in a time of crisis, ensuring a calm voice during emergency situations and creating a healthier and safer community in Prince Edward Island.

    We are proud to offer resources to support our teams such as an Employee Assistance Program, Internal Peer Support Group, Mental Health support.

    Permanent employees also benefit from a comprehensive benefits package that supports them and their families.

    As a successful candidate, you will benefit from paid training and certification to instill confidence, enhance high-skilled communication techniques, and ensure you are prepared for any situation.

    Reporting to the Medacom Atlantic Operations Manager, the Public Safety Communications Officer is responsible for the following:
    Supporting Islanders by answering and handling 911 calls as per Standard Operating Procedures . This includes the provision of Emergency Medical Dispatch instructions for emergency situations such as Cardiopulmonary Resuscitation (CPR), childbirth, choking, bleeding control and more through use of Medical Priority Dispatch System
    Delivering emergency service dispatching
    Delivering high-quality customer service for all customers/patients
    Monitoring and coordinating the movement of Island EMS resources
    Managing handoffs, off-load delays, out of province coordination, emergency department back logs, and shift over-runs
    Building and maintaining strong relationships with the internal Shift Captains & Teams
    Support internal and external service inquiries through reporting
    Collaborate alongside emergency personnel to answer the call to public safety.

    As Medacom Atlantic is a 24hr emergency service, the successful applicant must be available to work rotating 10-12 hour shifts including some days, evenings, nights, weekends, and holidays.

    A uniform will be provided.
    Excellent communications skills in English (bilingualism is an asset)
    Excellent computer proficiency
    Work experience or education in a similar environment is an asset. Communications
    Customer Service
    Online medical support
    Successful candidates will be asked to complete the following prior to becoming a

    Public Safety Communications Officer:
    Successfully complete paid internal training (6-8 weeks) including:
    Emergency Medical Dispatcher Certification (EMD) course provided by the employer. In-house classroom & on-the-job training program

    Fluent in English
    Excellent communication skills
    Excellent computer proficiency
    Customer service ambassadors
    Physically and mentally able to work 10-12 hour rotating shifts in a dynamic 24/7 environment
    Community-minded – We achieve more together

    More than simply a poster on the wall, our mission of improving the wellbeing of Canadians represents the purpose of our organization ― and we align that with our culture.

    Your community needs you.

    Medavie Health Services is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.

    Public Safety Communication Officer

    locations PE Charlottetown time type Full time posted on Posted 30+ Days Ago Medacom Atlantic proudly provides emergency dispatch for various services across Prince Edward Island including EMS and Fire.

    Medacom Atlantic is also responsible for delivering Prince Edward Island's Primary Public Safety Answering Point; Together with our team of professionals, our mission is to identify and meet the changing health care needs of all communities on Prince Edward Island.

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