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    Director of People - London, United Kingdom - Westpandi

    Westpandi
    Westpandi London, United Kingdom

    3 weeks ago

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    Description
    Head of Claims (People) - Job Description


    Department:
    Claims

    Group Head of Claims

    To lead and manage a Claims Team, providing a first-class claims service to Members for all classes of the Company's business.

    Managing the Claims Team by providing support and leadership to enable the team to deliver the best possible and appropriate service to the Club's Members.

    Monitoring the team's workload, allocating claims and effectively delegating tasks within the capability of individuals within the team to maximise efficiency.

    Motivating and developing the team bydemonstrating good leadership qualities through the use of management bestpractice and through the implementation of the Company's PerformanceManagement processes.

    Contributing to the ongoing assessmentof management of resource requirements within the team to meet the Company'sservice standards.

    Setting estimates on claims withprescribed authorities but exceeding the Claims Handlers' and Claims Assistants'authorities, approving payments and agreeing the strategy for resolutionof such claims in strict accordance with the Company's requirements whichmay vary from time to time.

    Supporting the Claims Team with P&Iclaims in excess of Team Leader's authority and activelyreporting/monitoring those claims with the Claims Director(s).

    In respect of FD&D claims withinthe team, maintaining effective liaison with the Deputy Director of FD&Dclaims and Claims Management, for example, where resource issues arise, multipleFD&D claim files are to be re-allocated and where new matters and/or Membershipissues arise which have or may have an FD&D impact.

    Auditing the Claims Team claims filesin accordance with the Company's requirements.
    Attending and delivering both internaland external training seminars and programmes.
    Writing articles for Club publications and outside publications on relevant P&I issues.
    Disseminating information on people claims and risks to all offices.

    Building relationships with other Clubs, further helping day to day claims handling where other Clubs are involved, and obtaining useful information, sharing industry related information with other Club on mutual issues, and keeping abreast of developments impacting people claims.

    Handling allocated claims and undertakingclaims related tasks as requested in compliance with the ClaimsDepartment's guidelines, including but not limited to the following:
    • a) Cruise claims
    Preparing risk assessments from claims, identifying risk trends and making recommendations.
    Where specifically English cases, directly handling the claim from beginning to end.
    Where solicitors are involved, compiling protocol responses, negotiating and settling or defending claims, only passing on to external lawyers if proceedings are filed

    b)

    Crew claims:
    Advising on liability and quantum based on crew contracts and local law of incident or nationality where relevant

    c)

    General claims:


    Carrying out Ship audits with regards to passenger and crew risks on board, checking Members' procedures as far as P&I exposure concerned to ensure they are compliant with relevant law and regulations.

    Overseeing crew in general, including checking crew contracts/CBAs with Members as relates to P&I risks ensuring that they are in order and compliant with MLC and relevant local laws.

    Carrying out crew risk assessments and identify risk trends, advising and making recommendations to Members for Loss Prevention.
    Providing optimal claims services to Members within designated authority levels and in conjunction with the Club's other departments, including:
    Assessing risk and liability through collecting, analysing and assimilating information
    Providing advice or recommendations to Members on claims handling strategies in order to resolve the claim in the most cost effective and expedient manner

    Liaising with Loss Prevention on accident trends on cruise ships and how to minimise
    manning agents, PEMEs
    Liaising with the Underwriting team on crew contracts/CBAs, passenger and crew risks for new Members
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