- Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here
- World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
- Work alongside some amazing talent - award winning, experienced hospitality professionals
- Discounted room nights & food and beverage - because your well-being means so much
- Complimentary laundry, free meals on duty
- Access to fabulous and flexible benefits to help you in and out of work
- Serves as the property Manager on Duty and directs all property operations during the overnight shift in compliance with all Health & Safety requirements.
- Ensures that the highest levels of hospitality and service are provided during the overnight shift.
- Represents property management in resolving any guest or property related situation.
- Monitors and ensures compliance with all Guidelines to Operations.
- Fully compliant with all emergency procedures and being first point of contact when those situations take place (Fire, Bomb threat, Threat conditions etc.)
- Monitor room type booking levels and ensure the appropriate allocation of rooms for arrivals as well as communicating on room upgrades to the reception team.
- Ensure optimum occupancy and average rate for the purpose of maximizing revenues.
- Report any faults or issues guests have risen to the relevant departments.
- Be fully conversant with all Front Office departmental procedures.
- Ensure all Front Desk tasks are complete in a timely manner and supervisors follow procedures as required according to SOPs.
- Ensure all brand standards are being followed by the Front Desk Agents and Supervisors.
- Exhibits behavioral styles that convey confidence and command respect from others, makes a good first impression and represents the company in alignment with its values.
- Being familiar with all the applications, which contribute to a good execution of the shift such as GXP, Opera, Marsha, Mobile panel etc.
- Work closely with VIP lead/Rooms Controller/Supervisors to manage room allocations and guests' requests in cooperation with Housekeeping department.
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Night Manager - London, United Kingdom - Sheraton Grand London Park Lane
Description
We are hiring for a Night Manager
Based at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted in Mayfair.
Rewards for work.... Benefits for your lifestyle
POSITION SUMMARY
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.