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    Resourcing & Planning Manager - Newcastle upon Tyne, United Kingdom - Virgin Money

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    Description

    Business Unit:
    Customer Experience, Customer Transformation & Operations Salary range: GBP44,000 - GBP60,000 per annum DOE + red-hot benefits Location : Remote - work from anywhere within the UK with occasional travel required to a hub (Newcastle/Glasgow)

    An amazing opportunity for someone to join our growing Customer Transformation & Operations - Resource Planning team, primarily specialising in leading a team of planners in the production of accurate Strategic and Capacity forecasting of demand across the Operations function.? You will be responsible for leading a team to create accurate front and back-office forecasting of FTE requirements to service projected demand within agreed Service Levels.

    You'll focus on a variety of planning models and support the Leadership team in achieving business objectives.

    You'll also play a significant role in leading the team to help the business deliver against their Commercial plans, Customer service requirements, and cost ambitions.

    Lead an effective, efficient, and motivated team of Planning Analysts.
    Support, coach and develop colleagues to ensure planning models, methodology and practices are relevant, accurate and effective.

    Create, maintain and present demand and resource plans to key leadership stakeholders to facilitate business decision making and identify key consumer risks and opportunities.

    Conduct impact assessments on new campaigns, initiatives and products and provide advice on business change/projects. Support relevant change projects as and when required, keeping in mind banking risk factors that could affect the business.

    Chair meetings with key stakeholders to provide insightful commentary and recommendations to optimise resource by providing planned vs actual analysis to improve planning accuracy.

    Play a pivotal part in the Planning cycle, by working effectively with Scheduling, Real Time and Insight teams.
    Collaborate with senior management across CT&O and the wider business including Strategy, Risk, Marketing, Finance, Commercial, and GBI.

    Liaise with 3rd party suppliers to ensure Resource planning owned systems are in working order, provide PIR analysis to quantify the impacts of any outages on the business.

    Managing and controlling risks identified as part of the Risk management framework. ?
    Proven expertise in successfully leading, mentoring and developing a team of planning analysts.
    Knowledge of relevant Microsoft software, including Teams, Excel, PowerPoint, and Word.

    Strong experience using work force planning tools to inform commercial and strategic decisions, analyse trends, explain performance, and make recommendations to senior stakeholders in the business to optimise resources.

    Gravitas with excellent influencing, engagement, and communication skills across all levels of the business.

    An understanding of financial services, products and distribution channels, supported by operational knowledge of organisational systems, processes, and the wider organisational landscape.

    Skilled in stepping into the role of the senior planning manager as needed.
    Working experience of Workforce management tools and analytical tools to develop future forecasts.
    Recognised Planning qualifications.
    Advanced Excel skills and knowledge of planning methodologies, forecasting techniques and performance metrics.
    Generous holidays days annual leave (including bank holidays and prorated if Part-Time) plus the option to buy more
    ~ Up to five extra paid well-being days per year
    ~20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
    ~ Market-leading pension
    ~ Free private medical cover, income protection and life assurance
    ~ Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness
    ~ We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you.

    Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank.

    As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with.

    Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.



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