Jobs

    Duty Manager - Surbiton, United Kingdom - Magpie Recruitment

    Magpie Recruitment
    Magpie Recruitment Surbiton, United Kingdom

    2 weeks ago

    Default job background
    permanent Upper Management / Consulting
    Description

    Duty Manager

    Surbiton

    Week day shifts: 6am - 2pm and 2pm - close

    Weekend shifts: 8am - 4pm and 4pm - close

    £30,000

    A health club based in Surbiton are looking for a responsible and organised Duty Manager to join their growing team.

    As a Duty Manager you will be responsible for Duty Management shifts ensuring smooth operations.

    Duty Manager Duties:

    • Customer Complaints Management: Efficiently handle customer complaints, ensuring timely resolution and customer satisfaction.
    • Communication Management: Monitor and respond to member emails received maintaining professionalism and providing helpful assistance to inquiries.
    • Member Forums and Surveys: Organise and facilitate member forums and surveys to gather feedback and insights for continuous improvement.
    • Member Journey Development: Collaborate with the team to enhance the member journey through digitisation initiatives, content creation, and effective tracking methods.
    • Driving NPS
    • Sales Support: Provide sales coverage when necessary, assisting with inquiries and promoting additional products or services.
    • Assist the Events Manager with organising and delivering Events
    • Duty Management shifts: Ensure smooth opening and closing procedures, maintaining cleanliness and organisation
    • Quality Control - Develop and implement quality control procedures and protocols to improve efficiency and accuracy.

    Duty Manager Specification:

    • To have experience working in a leisure centre is beneficial but not mandatory
    • Strong written and verbal communication skills
    • Be motivated and to live locally.
    • Motivated - Engaged, part of the family and driven to make a genuine contribution
    • Friendly - Outgoing, enthusiastic and able to engage with both colleagues & customers

    Company Benefits:

    • Career growth opportunities
    • Free gym membership
    • Annual salary review
    • Refer a friend bonus
    • Discounted hair & beauty treatments
    • Free parking and a bicycle station

    What you need to do now:

    If you're interested in this vacancy, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

    Magpie Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can


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