- Provide 1st line support for all JHI employees (US, EMEA, APAC)
- Perform Vendor Management duties requiring collaboration with 3rd party vendors outside of the company such as Dell to troubleshoot/fix hardware problems with company equipment
- Escalation of Incidents to Global Senior IT Service Desk Specialist and ensuring tickets are escalated appropriately and in a timely manner meeting SLAs
- Act as a point of contact for Incidents and Service Requests for end-users
- Answering all telephone calls, emails, and walk-ups to the Global IT Service Desk
- Resolving and escalating Incidents and Service Requests within agreed SLAs
- Manage and ensure On/Off-Boarding processes are carried through for JHI employees
- Conduct New Joiner IT induction alongside user training on internal applications as required for new employee orientation
- Documentation - Assist with creating, updating, and maintaining support documentation for internal teams
- Hardware Support - Unbox, image, configure, test, deploy and troubleshoot desktops / laptops and common peripherals including monitors, docking stations
- Hardware Asset Management – Input, update, decommission assets in HAM, following all asset management processes and procedures
- iPhone/iPad Support – Receive, configure, test, and deploy alongside of supporting replacement devices. Assist end users with questions with set-up and support questions
- Software Support – Assist with install and uninstall of standard software. Assist and train users, when necessary, on common in-production applications
- VIP Support – Provide onsite white glove support, build strong relationships with executives, support staff, promptly assisting them with their questions, incidents, and service requests
- Feed into the Continuous Service Improvement Plan, participating in team meetings
- Participate in floor walking duties, responding to individual queries, problems, tasks. Tracking issues via ServiceNow
- Attend and participate in meetings as needed
- Participate in on-going projects as required
- Participate in shift and on-call rotation(quarterly) for afterhours support
- Occasional requirement to work scheduled weekend to handle moves adds and changes
- Carry out additional duties as assigned
- Exerting up to 25 pounds (12kg) of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
- Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
- Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to walk short distances, lift and small carry parcels, packages and other items.
- Some work requires moving and lifting equipment
- Some periods of time may be spent in computer room and communications equipment spaces for installation, testing, and troubleshooting
- Hybrid working and reasonable accommodations
- Paid volunteer time to step away from your desk and into the community
- Support to grow through professional development courses, tuition/qualification reimbursement and more
- All-inclusive approach to Diversity, Equity and Inclusion
- Maternal/paternal leave benefits and family services
- Complimentary subscription to Headspace – the mindfulness app
- Corporate membership to ClassPass and other health and well-being benefits
- Unique employee events and programs including a 14er challenge
- Complimentary beverages, snacks and all employee Happy Hours
- 1+ years in an IT Service Desk support role
- Knowledge and experience of Windows 10/11 and Office 365 applications
- Knowledge and experience of supporting desktop and laptop hardware (Dell, MAC)
- Strong communication and interpersonal skills
- Experience of providing 1st line support
- Excellent problem solving, capable of working to deadlines, high level of attention to detail and have a keen desire to learn and progress
- Experience with ServiceNow
- Experience with Nexthink
- Experience with iPads / iPhone
- An understanding of ITIL and best practices
-
Service Desk Specialist
1 week ago
Clear Channel UK London, United Kingdom**About Us** · Clear Channel Europe, a leader in the advertising world, boasts an impressive portfolio across 13 markets. · Our mission is to revolutionize the media landscape, focusing on data-driven innovations and robust infrastructure. · Technology is at the heart of our oper ...
-
IT Service Desk Specialist
3 days ago
Janus Henderson London, United Kingdom-Role: IT Service Desk Specialist · Location: London · Department: Global Technology · Why work for us? · A career at Janus Henderson is more than a job, it's about investing in a brighter future together. · Our Mission at Janus Henderson is to help clients define and achieve sup ...
-
Deal Desk Specialist
1 week ago
Repstor London, United KingdomCity of London, hybrid · - What you get to do in this role: · - Provide on-boarding and refresh training on internal processes and systems to Sales team members in your segment.- · - Assist segment team members in ongoing maintenance and update of critical client and opportunity ...
-
Strategic Deal Desk Specialist
1 week ago
Anaplan London, United KingdomHere at Anaplan, we have reinvented how companies see, plan, and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. We're growing fast, constantly innov ...
-
Senior Systems Service Desk Specialist
5 days ago
East London NHS Foundation Trust London, United KingdomThe Senior Systems Service Desk Specialist is a key member of the Systems team. The post will be responsible for the day-to-day management of the Systems Service Desk which provides first and second line support for the Trusts digital & clinical systems, ensuring continuity of se ...
-
The Bank of New York Mellon Corporation London, United Kingdom**Our Team** · Technology Services Group (TSG) powers BNY Mellon by providing scale, capacity, and capability to deliver the critical technology required to operate the global financial services markets. · TSG is defined by three core values: · - Creative innovators, delivering e ...
-
Office & Front Desk Specialist
1 week ago
Testronic Labs Croydon, United Kingdom**Office & Front Desk Specialist** · **Location: Croydon, UK** · - About the role:_ · With pleasure we would like to announce **a NEW and EXCITING role **available within our **Administration **department**:OFFICE & FRONT DESK SPECIALIST** · We are searching for a passionate prof ...
-
Office & Front Desk Specialist
1 week ago
Testronic - Croydon Croydon, United KingdomAbout the role: · With pleasure we would like to announce** a** NEW** and **EXCITING **role **available within our** Administration **department: · **OFFICE & FRONT DESK SPECIALIST** · We are searching for a passionate professional who will effectively manage customer / staff rel ...
-
IT Service Desk Specialist
2 weeks ago
Janus Henderson U.S. London, United KingdomCareer Opportunities: IT Service Desk Specialist · Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. Our Values are key to driving our success, and a ...
-
IT Service Desk Specialist
2 weeks ago
Janus Henderson U.S. London, United KingdomCareer Opportunities: IT Service Desk Specialist · Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. Our Values are key to driving our success, and a ...
-
IT Service Desk Specialist
1 day ago
Janus Henderson U.S. London, United KingdomCareer Opportunities: IT Service Desk Specialist · Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. Our Values are key to driving our success, and a ...
-
IT Service Desk Specialist
2 weeks ago
Belmond Management Limited London, United KingdomAs an IT Service Desk Specialist at our Global Office, you are part of a team that collaborates to provide IT assistance, resolve customer issues, utilize ITSM systems, adhere to ITIL principles, support the IT strategy, and ensure the timely completion of customer requests withi ...
-
Service Desk Specialist
3 hours ago
iXceed Solutions London, United KingdomAbout the job: · About Us: · iXceed Solutions Founded on the grounds of innovation – iXceed Solutions, is a well-established end–to–end award-winning global Talent Solutions, Enterprise Services and Digital solutions provider to fortune 500 companies globally with footprints in ...
-
Help Desk Support Specialist
1 week ago
Britannia Financial Group Limited London, United KingdomJob Description · Company Overview · Britannia Financial Group offers securities and investment management services, providing a wide range of bespoke financial services to a substantial and diversified client base that includes corporations, financial institutions, and individua ...
-
Help Desk Support Specialist
1 week ago
Britannia Financial Group Limited London, United KingdomCompany Overview · Britannia Financial Group offers securities and investment management services, providing a wide range of bespoke financial services to a substantial and diversified client base that includes corporations, financial institutions, and individuals. With more than ...
-
Front Desk Spa Specialist
1 week ago
Troon International United KingdomEsplanade Golf and CC · Naples, FL 34119, USA · Description · Esplanade Golf and Country Club in beautiful Naples, Florida, is excited to announce the exceptional career opportunity of a Spa Front Desk Associate. Qualified candidates will thrive in a hospitality environment an ...
-
Help Desk Support Specialist
1 week ago
Britannia Financial Group Limited London, United KingdomCompany OverviewBritannia Financial Group offers securities and investment management services, providing a wide range of bespoke financial services to a substantial and diversified client base that includes corporations, financial institutions, and individuals. With more than 12 ...
-
First Line Service Desk Specialist
1 week ago
Chapman Tate Associates London, United KingdomJob Description · First Line Service Desk Specialist · Location: Hybrid, London · Salary range Up to £40,000 dependant on experience · Role: · My client, a global Fintech organisation is looking for a skilled Support Analyst to join their team. You will ensure all Incidents and S ...
-
First Line Service Desk Specialist
1 week ago
Chapman Tate Associates London, United KingdomFirst Line Service Desk Specialist · Location: Hybrid, London · Salary range Up to £40,000 dependant on experience · Role: · My client, a global Fintech organisation is looking for a skilled Support Analyst to join their team. You will ensure all Incidents and Service request ...
-
Janus Henderson U.S. London, United KingdomCareer Opportunities: IT Service Desk Specialist · Requisition ID 29822- Posted - London - Janus Henderson · A career at Janus Henderson is more than a job, it's about investing in a brighter future together . · Our Mission at Janus Henderson is to help clients define and a ...
Career Opportunities: IT Service Desk Specialist - London, United Kingdom - Janus Henderson U.S.
Description
Career Opportunities: IT Service Desk Specialist
Requisition ID 29821- Posted - London - Janus Henderson
A career at Janus Henderson is more than a job, it's about investing in a brighter future together .
Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths, and diversifying where we have the right.
Our Values are key to driving our success, and are at the heart of everything we do:
Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust
If our mission, values, and purpose align with your own, we would love to hear from you
About the Team
An opportunity has arisen for a IT Service Specialist to join a Global Service Desk Team based in London, Liverpool Street. The chosen candidate will be highly motivated , who takes pride in delivering excellent customer service, who will be joining a team who share the same goals. The Service Desk team supports the core function of the business, from laptop builds through to application support, on/off boarding. You will be dealing with Tier 1 (1st line) support incidents, queries whilst liaising with our Tier 2 (2nd line) support team.
Your opportunity
Physical Work
What to expect when you join our firm
Must have skills
Nice to have skills
At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from all backgrounds. Don't worry if you don't think you tick every box, we still want to hear from you We understand everyone has different commitments and while we can't accommodate every flexible working request we're happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at .
#J-18808-Ljbffr