- Supporting a rapidly growing customer base while balancing an 'at-scale' mentality with a customer- centric approach is crucial for success in this role.
- Work closely with our Customer Strategy team to research and develop customer engagement strategies through email, live training and proactive scaled at-risk outreach.
- Develop an in-depth understanding of Go1 products, service and internal structures to find solutions and provide advice and support that results in their success at Go1.
- Respond promptly to customer inquiries, leveraging our resources and tools to empower them to maximize their use of Go1.
- Proactively monitor customer health scores and indicators, identifying and mitigating risks to meet retention targets.
- Proactively contribute to development and iteration of the scaled CS model, knowledge base, tools and resources, and repeatable group engagement programs
- Maintain accurate and complete customer records, activities, interactions, and risks using the internal tools & systems provided
- Utilize Gainsight's action insights and data into proactive outreach to mitigate churn risk and facilitate customer growth.
- Identify customer champions to join a growing community of advocates that positively reflect and promote the Go1 brand
- Mentor, coach and support other CSMs in pursuit of overall success of Go1
- Shared GRR and Customer Satisfaction targets, working as a team to renew and retain the portfolio of customers
- Drive Results: Utilise data, our technology stack and customer insights to achieve company objectives in product adoption and engagement.
- Shape Education: Directly influence how customers engage with our learning catalogue, revolutionising the way employees and individuals up-skill, unlock their positive potential and build a love of learning.
- Be the voice of customers: Assist customers by providing best-in class support, taking ownership and escalating as appropriate, and enabling them to contribute to the perfection of our products
- Grow personally and professionally : Learn and share best practices at global scale, invest in your growth and well-being with our offered resources, and discover ways of collaborating with colleagues from various culture and regions all over the world
- Track Record of Success : At least two years of demonstrated history of surpassing company KPIs, including customer retention, health scores, product adoptions, and customer satisfaction.
- Fluent in English, French is desirable but not essential
- Relationship Building: Excel at establishing meaningful connections with customers at different leadership levels, leading impactful conversations that drive action and deliver results.
- Data & Analytics: You love diving into customer data, uncovering trends and insights that lead to further engagement with the Go1 product.
- Collaborative Mindset : Reliable and considerate teammate who values diverse perspectives while confidently advocating for your own convictions.
- Client Success Mindset & Planning : Leverage your experience in client success planning, utilising discovery questions, active listening, and synthesis of client goals to uncover hidden needs and address core challenges effectively.
-
Customer Success Associate
5 days ago
Oxford Medical Simulation London, United Kingdom**Title**: Customer Success Associate · **Role**: Helping our clients to get the greatest possible value from OMS products · **Location**: Remote, UK (must have right to work) but may need to travel to clients occasionally · **Days/week**: Full Time · **Starting Salary**: £25k - ...
-
Customer Success Associate
3 days ago
The Opportunity Hub UK London, United KingdomLeap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate This well funded startup is revolutionising the real estate game with an AI-powered platform that gr ...
-
Customer Success Associate
3 days ago
The OHUB - Public Relations London, United KingdomLeap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate This well funded startup is revolutionising the real estate game with an AI-powered platform that gr ...
-
Customer Success Associate
5 days ago
The OHUB - Public Relations London, United KingdomLeap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate This well funded startup is revolutionising the real estate game with an AI-powered platform that gr ...
-
Customer Success Associate
5 days ago
Wunderkind London, United Kingdom**CSA, UK** · As a Customer Success Associate on the Customer Success, E-commerce team, you will help senior leaders at our client companies solve their most pressing digital problems through our cutting edge, People Based Marketing (PBM) software. The role involves a consultativ ...
-
Customer Success Associate
3 days ago
Quadient London, United KingdomQuadient delivers exceptional experiences with passion. We continually strive to innovate and reimage something new. That inspires and motivates people to exceed expectations. Our business success is underpinned by the trust that our clients invest in our products, and in our com ...
-
Customer Success Associate
1 day ago
MillTechFX London, United Kingdom**Position**:Customer Success Associate** · **Line Manager/Reports to**:Customer Success Manager** · **Experience**:Junior · **Location**:London · **Overview** · MillTechFX was established to help Institutional Investors, Fund Managers and Corporate Treasurers to significantly re ...
-
Customer Success Associate
1 day ago
DeepStream Technologies London, United KingdomDeepStream is a cutting edge procurement business-to-business ("B2B") software company based in London. The software empowers businesses to go from sourcing suppliers to contracting with suppliers faster, at lower cost and in a highly transparent way. Over 5,000 businesses worldw ...
-
Customer Success Associate
5 days ago
Acre London, United Kingdom**Acre is rebuilding the UK's £1.4 trillion mortgage market from the ground up, with a completely new, end-to-end management system for mortgages.** · Acre is rebuilding the UK's £1.4 trillion mortgage market from the ground up, with a completely new, end-to-end management system ...
-
Customer Success Associate
1 week ago
Dataminr London, United KingdomSee yourself at Dataminr · You're self-motivated and self-directed, passionate about detailed record-keeping and maintaining scalable processes and systems to ensure customers' success. You solve problems and identify opportunities as an advocate both for the customer and the pro ...
-
Customer Success Associate
5 days ago
The One Group London, United KingdomNew · - Location: City of London · - Salary: £ £ per annum + Excellent Benefits & 2 days in office per year · - Job Type:Permanent · Posted about 4 hours ago · - **Sector**: Office Recruitment · - **Contact**: Kate Yardley · - **Start Date**: ASAP · - **Expiry Date**: 24 December ...
-
Customer Success Associate
3 days ago
Zedify UK London, United Kingdom**Job Title**: Customer Success Associate · **Location**: Remote · **Salary**: £22-£26k DOE · **Job Type**: Remote/Hybrid · Zedify is shaking things up in the logistics sector by transforming the way first and last-mile deliveries are done in cities. Our unique system for consoli ...
-
Customer Success Associate
5 days ago
R3 London, United KingdomThe Customer Success Team at R3 helps our existing customers realise the value of R3 products and services. · Part of our Sales division, Customer Success Managers (who the intern will work closely with) deeply understand our customers' business, become their trusted advisors, an ...
-
Client Success Associate
22 hours ago
Freshminds Talent London, United KingdomLocation: · London · - Sector: · Professional Services · - Job type: · Permanent · - Salary: · £40k - £60k per year · - Job ref: · 12927 · - Published: · about 4 hours ago · - Expiry date: · Freshminds has partnered with a leading, tech-enabled UK Board Search Specialist firm who ...
-
Customer Success Associate
22 hours ago
ripple+ Camden Town, United Kingdom**About ripple+** · Ripple is a consumer wellness brand offering single-use recyclable diffusers made from natural, organic ingredients. Their botanical blends are a non-addictive, nicotine free alternative to smoking & vaping. · Whether trying to quit e-cigarettes or simply seek ...
-
Insights Client Success Associate
1 week ago
dunnhumby London, United Kingdom**dunnhumby** is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. · **Our mission**: to enable businesses to grow and reimagine themselves by becoming advocates ...
-
Finance and Client Success Associate
3 days ago
Aareon AG London, United KingdomAareon ist der führende Anbieter von SaaS-Lösungen für die europäische Immobilienwirtschaft. Mit unserer Software digitalisieren und vernetzen wir die Branche und unterstützen unsere Kundinnen und Kunden dabei, Prozesse zu optimieren und nachhaltiger zu handeln. Unsere Lösungen a ...
-
Finance and Client Success Associate
1 week ago
Arthur Online London, United Kingdom**Who are we?** · Since our launch in 2015, we have a fast-growing presence within the UK market and exciting plans for further global expansion as a result of our recent acquisition by Aareon, the leading provider of ERP software and digital solutions for the European property i ...
-
Customer Success Associate
6 days ago
Step Ahead Recruitment Ltd Gerrards Cross, United Kingdom**Customer Success Associate / Account Manager - Healthcare SaaS - up to £35,000 basic + bonus - Gerrards Cross - Office based** · An exciting opportunity to join a market-leading healthcare SaaS business who are transforming how healthcare data is used to improve patient outcome ...
-
Client Success Associate at
6 days ago
Private Equity Insights London, United KingdomClient Success Associate at Private Equity Insights · Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? If so, you migh ...
Customer Success Associate - United Kingdom - Go1
Description
As a Customer Success Manager in our Scaled Strategy team at Go1, you're pivotal in driving lasting customer value through engagement, adoption, and advocacy. Your focus spans customer retention and responsiveness for our SMB clients and reseller partners. You'll identify segments needing support, collaborate on scalable solutions, and ensure our customers derive maximum value from our platform. We're seeking individuals with a knack for creative problem-solving, resilience, and a passion for customer success.
How you'll make a difference:
What You'll be accountable for:
Why You'll Love This Role:
Why You're a Great Fit:
At Go1, your base pay is one part of your total compensation package. This role pays £45,000 with a variable bonus of £20,000. This role is also eligible for employee stock options. Join our team at Go1 and be at the forefront of transforming education through innovative learning solutions. Together, we can change the world. One learner at time.
While technical skills are important, it is just as important for us find people who will positively contribute to our diverse culture. We welcome you to apply, even if you don't exactly meet the criteria above.
#LI-KQ1
#J-18808-Ljbffr