- Responding to customer queries and complaints, investigating thoroughly and in line with protocol.
- Reporting any issues to the necessary departments/teams.
- Proactively liaising with carriers to resolve any in-transit issues.
- Identifying root causes and reporting to Management.
- Processing data and documents accurately and in line with strict guidelines.
- Maintaining excellent relationships with the customer whilst deliver service against agreed SLAs.
- Communicating professionally and efficiently both internally and externally.
- Performing all duties in accordance with company standards and operating procedures and in line with safety and ethics rules.
- Strong communication skills and telephone manner with the ability to build rapport.
- Organisational skills including the ability to work under pressure and meet deadlines.
- Excellent attention to detail.
- IT skills – MS office and excel in particular.
- Ability to work on own initiative as well as part of a team.
- Transport management systems awareness would be beneficial.
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Customer Service Administrator - Milton Keynes, United Kingdom - Ascendant Recruitment
Description
Customer Service Administrator
Temporary (ongoing) – Immediate Start
£ holiday pay per hour
Milton Keynes / Northampton
Are you passionate about delivering excellent customer service? Do you pick up new systems and processes quickly? As a Customer Services Administrator your primary function will be to provide support to the operations team within a Logistics function, delivering its service to customers. You will assist in the service and issue management activities across distributors in a number of European countries, effectively communicating across sites, with the customer and within the network of transport providers. Ensuring the accurate management of data integrity, to communicate plans and analyse overall performance. This role will initially be based in Milton Keynes but relocating to Northampton in 2-3 months time, therefore it would best suit a car driver.
Your duties as a Customer Service Administrator will include but are not limited to:
To be a successful Customer Service Administrator you must have:
If you are interested in finding out more about this Customer Service Administrator role, please apply today because we'd love to hear from you
WE WOULD PREFER YOUR CV IN WORD FORMAT
Ascendant Recruitment is one of Milton Keynes and Northamptons leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, and LinkedIn.