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    Specialist Services Administrator - Milton Keynes, Buckinghamshire, United Kingdom - IDEAL PERSONNEL

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    Description
    Full time , Temporary Milton Keynes £24,000 to £25,000 per annum

    Ref No:

    IPRS6952 Our client has a vacancy for a Customer Service Specialist to be part of the Customer Service teamresponsible for the operational customer support of the assigned territory and export.

    This role is offered as a temporary, full-time role, expected to last 3 – 4 months. The role would suit someone with previous experience using SAP.Responsibilities

    • Ensure excellent customer service
    • Support assigned Account Managers with regards to customer service, and related issues
    • Accurate and timely processing of customer purchase orders in SAP.
    • Accurate and timely processing of customer purchase orders
    • Accurate and timely processing of customer purchase orders
    received via customer platforms

    • Process and manage call-off orders, blanket orders and standing orders
    • Preparation of export accompanying documents according to customs requirements
    • Recycling process – working with external supplier, manage process and communication
    • Provide accurate and timely backorder information, including alternative products
    • Resolve customer queries in a timely manner, liaising as required with Warehouse, Account Managers, Service, Marketing and QA.
    • Receiving, processing and closing complaints including returns
    • Maintaining price conditions and price lists in SAP after consultation with Purchasing and Sales
    • Provide accurate and timely price file reports/documents to Sales team
    • Preparation of manual quotations
    • Preparation and management of consignment stock
    • Supporting the telephone and e-mail switchboard and forwarding to the appropriate departments
    • Obtaining information from Product Lifecycle Management on product-relevant topics in the context of advising and supporting customers
    • Forwarding customer information regarding website technical difficulties to the Digital Unit
    • Ensuring the proper dispatch of electronic or analogue invoices and other analogue documentsRequirements
    • Customer Service preferably in B2B and/or life sciences industry
    • Team player
    • Excellent organisational and multi-tasking skills
    • Attention to detail
    • Excellent written and spoken English
    • Confident handling of Microsoft Office applications, especially Excel
    • SAP knowledge is an advantage
    • Commercial / business understandingDue to the large number of responses we receive it is not always possible to respond to every application straight away. A year ago you helped me find a senior marketing job. ...
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