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    Assistant Practice Manager - Dover, United Kingdom - Buckland Medical Practice

    Buckland Medical Practice
    Buckland Medical Practice Dover, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Job summary

    We are looking for an experienced, proactive and enthusiasticindividual. The post holder will berequired to have an understanding of health services.

    The post holder will support the Practice Manager in all aspects ofpractice functionality. Optimising efficiency and overall performance, ensuringthe practice achieves its long-term strategic objectives in a safe andeffective working environment.

    The Assistant Practice Manager will focus on the day-to-day operabilityof the practice championing collaborative working, service delivery, learningand development and promoting a positive working environment.

    Main duties of the job

    The following are the core responsibilities of the Assistant Practice Manager There may be on occasions a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

  • Supporting the Practice Manager in the day-to-day operations of the practice
  • Liaising with relevant staff to ensure an effective appointment system for all services ensuring the clinical session structure is effective meets the needs of the patients and clinicians have access to suitable rooms
  • Provide initial guidance and advice to patients who wish to complain
  • Monitoring compliance with health and safety legislation
  • Identify and develop, implement deliver and embed an effective practice training programme for all staff (clinical and administrative) liaising with external agencies when necessary and maintaining a training record.
  • Manage compliance registers, supporting the practice management team ensuring DBS checks are conducted for appropriate staff.
  • Assisting the management of the clinical system, ensuring IT security and IG compliance at all times.
  • Responding and resolving all local IT issues where appropriate.
  • Supporting the effective use of ERS, EPS, Docman and other IT programmes.
  • Monitoring and disseminating information on safety alerts and other pertinent information.
  • Support the management team in the compilation of practice reports.

    • About us

    We are a friendly, forward thinking, hard workingPractice situated in South East Kent.

    Our Practice has alist size of 11,000 covering 3 sites, 2 situated in Dover Town and the third, aDispensing Surgery, situated in the rural village of St Margarets Bay.

    4Partners,

    2Practice Nurses

    4 HealthCare Assistants

    ParamedicPractitioners for Home Visits

    ClinicalPharmacist

    SocialPrescriber

    CareNavigators

    MentalHealth Practitioner

    Job description

    Job responsibilities

  • Supporting the Practice Manager in the day-to-day operations of the practice.
  • Liaising with relevant staff to ensure an effective appointment system for all services, ensuring the clinical session structure is effective, meets the needs of the patients and clinicians have access to suitable rooms.
  • Provide initial guidance and advice to patients who wish to complain.
  • Monitoring compliance with health and safety legislation, providing leadership and direction for staff.
  • Identify and develop, implement deliver and embed an effective practice training programme for all staff (clinical and administrative) liaising with external agencies when necessary and maintaining a training record.
  • Manage compliance registers, supporting the practice management team ensuring DBS checks are conducted for appropriate staff.
  • Assisting the management of the clinical system, ensuring IT security and IG compliance at all times.
  • Responding and resolving all local IT issues where appropriate.
  • Supporting the effective use of ERS, EPS, Docman and other IT programmes.
  • Monitoring and disseminating information on safety alerts and other pertinent information.
  • Support the management team in the compilation of practice reports.

    • Secondary responsibilities

    In addition to the primary responsibilities, the Assistant Practice Manager may be requested to:

  • Deputize for the Practice Manager in their absence.
  • Act as the primary contact for NHSE, CCG, community services, suppliers and other external stakeholders in the absence of the Practice Manager.
  • Assist with the recruitment of staff as requested by the Practice Manager.
  • Support the Practice Manager in the reviewing and updating of practice policies and procedures.
  • Support the Practice Manager with CI (Continuous Improvement) and change initiatives.
  • Act as the building manager, dealing with defects, maintenance and all other associated tasks.
  • Coordinate PAT testing (portable appliance testing).
  • Maintain an equipment log.
  • Manage asset registers with the management team.
  • Act as the communication link between the management team and staff.
  • Represent the practice locally as required.
  • Maintain a working knowledge of CCG/PCN initiatives.
    • Person Specification

    Qualifications

    Essential

  • Be available to work hours between Mon Fri to across two different sites or other sites associated with our surgery as directed
  • Experience in dealing with members of the public
  • Excellent team working and communication skills
  • Ability to work under pressure in a busy environment
  • Ability to ensure confidentiality is maintained at all times
  • Flexible approach to work and can demonstrate professionalism
  • Ability to accept change as all our roles evolve in context of a changing climate of the NHS
  • Good educational background to GCSE Level

    • Desirable

  • Experience working within a medical or clinical environment
  • Experience using the Emis Clinical System
  • Able to demonstrate an ability to deal with challenging situations or individuals
  • NHS GP surgery or other clinical experience, such as dental or pharmacy is desirable but not essential.
  • The candidate will be subject to satisfactory references and successful DBS check.
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