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Bracknell

    Product Safety Coordinator - Bracknell, United Kingdom - Honda Motor Europe Ltd

    Honda Motor Europe Ltd
    Honda Motor Europe Ltd Bracknell, United Kingdom

    1 week ago

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    Description

    At Honda we embrace inclusion in our various policies, so whilst our contracts state that the hours are as required to fulfil the role with a minimum of 35 hours per week, we offer flexibility for when you work. The regular office hours are 08:00 – 16:00 Monday to Thursday with a half hour lunch break & 08:00 – 13:00 on a Friday. However, we offer flexibility of when you work with our daily flex-time start of between 07:00 and 11:00 providing that there is no business requirement.

    Whilst there is no contractual right to work from home, the flexibility we offer is that you can request to work from home for a maximum of 50% of the working days in any one month, again providing there is no business requirement to attend the office.

    Role:

    The Product Safety Coordinator will support our Customer Operations objective of being industry leading in customer experience to maximise customer retention and loyalty. The role holder is champion for customer first at Honda.

    Reporting to the Customer Programmes Manager, this role is responsible for supporting, facilitating, and administering product safety activities for all product divisions.

    Primary responsibility is for the coordination and delivery of all UK Car, Motorcycle and Power Product recall and product update campaigns.


    Main Responsibilities:

  • Coordinating and facilitation of product recalls and product updates (PUDs) into the UK market.
  • Coordinating notifications, working within a timetable set by HME, DVSA and Trading Standards.
  • Work with the contracted mailing partner on recall and PUD notifications, to ensure they are completing all work within the SLAs defined in the contract for services.
  • Supporting the department monthly PDCA for UK recall performance and associated activities.
  • Maintain and deliver comprehensive reporting on all recall and PUD campaigns.
  • Proactively review and deliver the customer contact action plan for recall to ensure branch KPIs are achieved.
  • Work closely with HME Technical to ensure parts availability for all live campaigns.
  • Coordination of all factory invoicing to ensure spend is recovered as agreed and cost neutral result is achieved.
  • Branch coordination for UK market product safety enquiries, liaising with relevant stakeholders within HME and HME-UK.
  • Branch coordinator for product recall portal and associated activity.
  • Ad hoc support of department projects and activities where required.
  • Support HME Technical Operations when required for activity associated with insurance group rating and new vehicle security assessment for new models.


    • Qualifications, skills and experience:

    Required

  • Strong team player.
  • Strong organisational skills.
  • Excellent interpersonal and relationship building skills with the passion and commitment to deliver outstanding customer service.
  • Excellent time management skills.
  • A self-starter with great attention to detail who can take initiative to identify possible gaps in process and implement logical countermeasures.
  • Ability to engage and confidently communicate with all stakeholders – internal & external.
  • Innovative and creative thinker who wants to create positive change.


    • Desirable

  • Mechanical/technical background.

    • Honda is committed to the principle of equal opportunity in the workplace for all employees, temporary workers, contractors, applicants and visitors. Honda also encourages respect for the individual differences and talents of others while making full use of one's own abilities, based on Honda's philosophy of respect for the individual.

    At Honda, we value and celebrate diversity and are committed to being a fair, non-discriminatory company that promotes and welcomes the uniqueness and differences of people around the world. We recognise that a diverse workforce allows for different ideas and perspectives, and we encourage everyone to share them. We strive to foster a culture of belonging that is consistent with Honda's core values and lived out in the way we work and respect each other. For us at Honda, diversifying our workforce means increasing its overall strength by providing people with equal opportunities - regardless of personal characteristics or previous careers.

    This commitment flows directly from the Honda philosophy and the belief that we are all working towards a common goal. Honda recruits, hires, trains and promotes the most qualified/experienced individuals at all levels without regard to race, origin, religion or belief, gender, sexual orientation, age, disability or any other protected characteristic.

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