Jobs

    Support Services Manager - Manchester, United Kingdom - First Central Services

    First Central Services
    First Central Services Manchester, United Kingdom

    2 weeks ago

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    Description

    Haywards Heath or Manchester Salary:
    up to £26,500 (depending on level of experience) plus excellent benefits package Department: People JFG

    We're First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.


    Due to an internal promotion and expansion of the team we're on the hunt for a talented People Services Co-Ordinator to join our People team in either Hayward's Heath, West Sussex or Salford Quays, Manchester.

    Working flexibly, you'll spend most of your time working from home, with a day a week in the office (so living close to Hayward's Heath / Salford Quays, West Sussex / Manchester would be perfect).

    But of course, it's your choice - if you prefer to be in the office more - that's good with us too.

    As the People Services Co-Ordinator you'll be working within a newly created shared services team supporting colleagues across the business at all levels on all queries in relation to HR, Talent & Learning.

    Have worked with People systems (we use Workday, but this isn't essential)
    Have experience of using MS Office tools to a high standard

    To offer an excellent service to colleagues at all levels within the business by being the first point of contact for People related queries (HR, Learning & Talent), always representing the company in a professional manner, resolving queries in line with SLAs and in accordance with Group Policies and relevant employment legislation.

    To maintain the appropriate People Services Inboxes/Ticketing service along with all associated HR/Talent/Learning procedures to ensure timely responses and relevant information is provided.

    As appropriate provide support across the wider People Team helping to co-ordinate ER cases/learning agreements/interview processes, responding to queries, and providing support with other ad-hoc HR/learning/talent activities (examples of ad hoc work in HR could include but not limited to notetaking, talent team support to interview processes or learning support for learning agreements, psychometrics etc).

    Providing support to other team members areas of accountability to cover leave and peaks / troughs of workload.

    As appropriate proactively manage all leaver processes in a timely manner, ensuring wherever possible leavers are processed within 24 hours of notification to minimise payroll issues.

    Ensure maintenance of People processes on the Workday system ensuring colleague records are kept up to date, accurate and comply with relevant legislation within a timely manner.

    Support the screening processes with new and current employees as appropriate (specifically in relation to ensuring Day 1 RTW checks are completed on a timely basis).

    Work together to ensure a seamless process is provided to the organisation to provide legal compliance in this key area.

    As appropriate provide support through dealing with visa queries. Keeping the People System up to date and liaise with employees to get new visas and permit proof logged. Produce documents and reports for employees' applications with the Home Office

    As appropriate support the appraisal process as required by producing reports and assisting as necessary in advising managers to ensure timely completion of appraisals and objective setting.

    As appropriate liaise with payroll to ensure monthly salary payment data is correctly managed in the People system and through HR/Talent onboarding processes which ensure correct salary payments are made, including the management of absences, new starters are set up correctly through the onboarding process and final payments for leavers (including deductions for Learning Agreements) are processed appropriately.

    As appropriate manage all aspects of People administration including new starters and leaver process in accordance with the requirements of the business and in line with data protection and employment legislation.

    As appropriate take accountability for the generation of letters, contracts, and other materials in respect of employees, including job changes, changes related to flexible working, change of hours, line management change & salary increases, probation management, learning courses etc.

    As appropriate, deal with all requests for employment/mortgage/lettings references in line with company policy including agreed references in leaving arrangements, taking account of regulatory requirements in terms of regulatory references, data protection legislation and SLAs.

    Support the HR department to achieve the People Strategy objectives by contributing to and assisting with the delivery of individual projects.

    Ensure that all data is managed in line with the data protection principles and in line with company record retention guidelines.

    Liaise across the people team to consistently improve internal practices and procedures and to provide an efficient and effective service.

    Desire to work towards a CIPD Level 3 an advantage.
    Workday.
    Experience of working with Microsoft Office applications at high levels.
    Excellent time management and organisation skills.
    Excellent software skills incl. Word and Excel to advanced level.
    A flexible approach and positive attitude.
    Well, that's entirely down to our talented people, who we know, are our biggest asset. Fantastic training and development opportunities
    Employee benefit packages to suit your lifestyle
    YOUday – we give you an extra day off to celebrate a special day
    A health cash plan
    Help with travel expenses
    The opportunity to buy additional holiday
    Company pension scheme
    Group life assurance
    Enhanced maternity and paternity pay

    We provide discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home.

    In addition, we provide wellbeing events throughout the year to support physical and mental health.
    We're happy to discuss flexible working during the recruitment process.

    As part of our Women in Finance Charter pledge, we've committed to having 30% of women in leadership roles by the end of 2023.

    Simply Health Cash plan. Reclaim the cost of your eye tests, dental, physiotherapy and more
    Flexible Bank Holidays
    Eight flexible bank holidays; Electric Car Scheme
    Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing
    Flexible Working
    We're flexible; most roles let you mix office and home working. We'll support you
    #

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