Jobs
>
London

    Application Support Manager - United Kingdom - Iaggbs

    Iaggbs
    Iaggbs United Kingdom

    4 days ago

    Default job background
    Description

    The British Airways (BA) Delivery team is part of BA Digital within the International Airlines Group (IAG), one of the world's leading airline groups and owner of some of the biggest brands in the sky.

    Our vision is to become the most trusted digital airline. We seek to delight our customers, enable our colleagues, accelerate business performance, increase shareholder value, and protect our business through the innovative and agile use of technology and data.

    To harness our full potential across our customer, operational and colleague journeys, as well as our enabling domains, platforms and programmes, we are changing our ways of working and transitioning into a product-led organisation at scale.

    Together we are building a better BA (British Airways).

    Job Description

    As an Application Support Manager, you will be working with our Product teams in one or more of our domains within the BA Digital Delivery Team to bring agile change to life and apply SAFe as an overarching umbrella.

    Purpose of the role
    The Application Support Manager holds a pivotal role within our organisation, ensuring seamless planning, implementation, and production support. You are entrusted with the accountability of coordinating closely with end-user clients to foster robust relationships, and diligently responding to both critical and routine application support requests. Your role is instrumental in liaising with software vendors and consultants, ensuring that development and support processes are well-coordinated and align with the organisation's standards and objectives.

    The candidate will exhibit a profound understanding of application support dynamics. By interfacing effectively with external vendors, consultants, and internal stakeholders, you ensure that the application environment remains robust, secure, and well-supported. Your role is not merely about managing support operations, but about creating a conducive environment for continuous improvement and collaborative problem-solving, thus contributing significantly to BA Digital's success.

    Accountabilities

    • Oversee the team responsible for supplying BAU information , guiding the development and implementation of system enhancements and agile delivery regarding production support requests
    • Ensure the active inclusion of support and non-functional requirements in epics, determining how capabilities will be supported
    • Provide expertise and support in AWS optimisation to enhance cloud-based functionalities
    • Lead the provision of configuration and maintenance services for SharePoint online and other systems as indicated
    • Define and implement streamlined support processes, operating procedures, and best practices for application management , while ensuring active and effective business ownership of applications
    • Manage the liaison required for the progress of business change related to system updates and changes involving the Applications Support team
    • Act as a decision-maker on the performance of the Applications Support team and
      recommendations to the IT leadership team for improving the service
    • Foster and cultivate relationships with customers and stakeholders , including
      establishing and maintaining a 'community of users' network
    • Lead and manage the Applications Support team , ensuring timely communication, efficient resource allocation, and alignment with BA values
    • Demonstrate exceptional interpersonal and communication skills , ensuring clear and effective communication across all levels of the organisation, facilitating cross functional collaboration, and building strong relationships with both internal teams and external stakeholders
    • Showcase a high degree of emotional intelligence, adapting to different personalities and situations , understanding and valuing diverse perspectives, and promoting a culture of respect and understanding within the team and the broader organisation

    We are looking for individuals with ability to provide both a technical and a commercial focus, with the ability to analyse and understand complex business processes, drive change assessment, and
    identify opportunities for improvement, simplification, and re-usability.

    We are looking for individuals able to navigate through uncertainty, with high agility and adaptability that work smarter not harder.

    This role may require some travel and working from multiple sites/locations within UK and
    internationally. You must be willing and able to travel to participate in meetings, workshops and other related activities.

    Qualifications

    • Educated to degree level or equivalent experience
    • Recognised Agile qualifications (SAFe)

    Skills

    • Understanding of a broad range of off-the-shelf (OTS) applications like the Microsoft suite, including D365, MS Teams, SharePoint and Azure DevOps (Kanban) as well as internally built systems in the process of being replaced by OTS where possible
    • Sufficient technical ability to understand a board range of legacy technology systems so that incidents and change requests can be described and correctly triaged to the appropriate third level support/development group
    • ITIL service management experience and ITIL certification to a minimum of foundation level
    • Experience with Windows 7, Windows 10, SCCM, Office 2013/2016, Active Directory, Group Policy, Antivirus, Desktop and Laptop Hardware
    • Understanding of the Software Development Life cycle (preferably Agile)
    • Dynamic, problem-solving approach coupled with the ability to create a positive working environment
    • Fluent written and spoken English

    Experience

    • Experience managing an IT Support or Application Support team
    • Extensive experience in Reporting, Trend Analysis, Problem and Change Management
    • Experience training end users and stakeholders on how to use bespoke applications
    • Experience in documenting fixes for recurring incidents and requests
    • Experience working with 3rd party vendors and suppliers
    • Experience of working in digital product and Product teams, exposure to and involvement in SAFe Agile a distinct advantage
    • Experience working with and delivering on strict SLAs
    #J-18808-Ljbffr
  • Focus Search and Selection

    IT Support Manager

    2 hours ago

    Focus Search and Selection London, United Kingdom

    **IT Support Manager - Contract** · Our client is a growing company, funded by one of the largest retail arms in Europe. They are a specialist financial services company, combining the relentless focus on customer service and innovation. The role of the IT Support Manager include ...

  • BCT Resourcing

    IT Support Manager

    2 hours ago

    BCT Resourcing London, United Kingdom

    Our client are an established and growing company. The role of the IT Support Manager includes overseeing all IT related operations within the business, support an IT team and to help bring the business forward through its IT business strategy. Monday -Friday Hybrid working also ...

  • NongHyup Bank

    Management Support

    1 week ago

    NongHyup Bank London, United Kingdom

    Our client **NongHyup Bank London Branch** is recruiting a **Management Support **to join their business in the UK. · ** ** · **1. Main Duties** · Providing administrative assistance and managing day-to-day operations of the office · "Business / Other business details" · - HR Sup ...

  • Stonewall

    Supporter Engagement Manager

    2 hours ago

    Stonewall London, United Kingdom

    Stonewall is a human rights charity. We stand for lesbian, gay, bi, trans, queer, questioning and ace (LGBTQ+) people everywhere. We imagine a world where all LGBTQ+ people are free to be themselves and we can live our lives to the full. · Over the last 30 years, we have helped c ...

  • Signature Recruitment

    Business Support Manager

    3 days ago

    Signature Recruitment London, United Kingdom

    Have you gained experience working within a London University? Would you like to put your excellent financial administration skills to use? Signature Recruitment has an exciting opportunity to work as a Business Support Manager, for a prestigious LondonUniversity. This role is on ...

  • eFinancialCareers

    App Support Manager

    1 week ago

    eFinancialCareers London, United Kingdom

    **App Support Manager - Exchange / CCP - London - Hybrid - 95K + bonuses & benefits** · This is a permanent position with a hybrid working model based out of Central London (2/3 days a week in the office). · **Job title**: Application Support Manager · **Location**: Central Londo ...

  • Leo Recruitment Limited

    Relationship Support Manager

    22 hours ago

    Leo Recruitment Limited London, United Kingdom Full time

    Do you understand what it takes to deliver the highest quality of service to High-Net-Worth clients? · Perhaps you thrive on working in a private banking environment (or similar) and would love a new position that provides financial solutions specifically for the superyacht indu ...

  • Tradewind Recruitment

    Pastoral Support Manager

    1 week ago

    Tradewind Recruitment London, United Kingdom

    We are working with an Ofsted-rated 'Good' boys college with a mixed sixth form in the the London borough of Lambeth. The role available is a **Pastoral Support Manager** which commences in January 2023 to the end of the academic year with scope to extend or even become permanent ...

  • eFinancialCareers

    Production Support Manager

    1 week ago

    eFinancialCareers London, United Kingdom

    **The Team**: · Our Digital Investor Relations team believes that happy people collaborating is key to our success. Therefore, our program is built on a foundation of mutual respect, empowerment, and adaptability. We take pride in each team member's accountability and responsibil ...

  • CAPIO RECRUITMENT LIMITED

    Legal Support Manager

    23 hours ago

    CAPIO RECRUITMENT LIMITED London, United Kingdom

    **Job Title: Legal Support Manager** · **Location: London** · **Salary: Competitive** · **Benefits: Hybrid working** · A global, award-winning law firm is currently looking for a motivated individual with a background in management within legal/professional services to join their ...

  • Nigel Frank International

    IT Support/system Manager

    1 week ago

    Nigel Frank International London, United Kingdom

    **IT Support/System Manager - London - c£55k** · Nigel Frank has been exclusively retained to seek a highly skilled IT Support Manager to strengthen my clients technology capabilities in the EMEA region as they embark on their wider digital transformation. · This is a hybrid work ...

  • TPP Recruitment

    Business Support Manager

    1 week ago

    TPP Recruitment London, United Kingdom

    Are you a customer focused manager? Are you passionate about improving services? Do you enjoy taking a team /department on a journey of change? Are you a strong communicator who can build good relationships with colleagues? · This is a excellent opportunity. This role will contin ...

  • NFP People Limited

    Customer Support Manager

    1 week ago

    NFP People Limited London, United Kingdom

    Customer Support Manager · We are looking for a friendly and organised manager with a commitment to outstanding customer service to lead a small team. · Position: Customer Support Manager · Location: Remote/flexible · **Salary**: Up to £37,000 Per Annum · Hours: Full-time · Durat ...

  • Veritas Education Recruitment Ltd

    Pastoral Support Manager

    1 week ago

    Veritas Education Recruitment Ltd London, United Kingdom

    **Pastoral Support Manager · Wandsworth · ASAP START** · **£ per day · **Full time, 40 weeks per year, 36 hours per week. · Veritas are working with an all boys secondary school in Wandsworth. They're currently recruiting for a Pastoral Support Manager. · **RESPONSIBILITIES** · - ...

  • Hunter Merrifield

    Partnerships Support Manager

    6 days ago

    Hunter Merrifield London, United Kingdom

    **Partnerships Support Manager** · **Battersea** · **Charity** · **£36,000-£40,000 per annum + hybrid working** · This role will be working with one of the UK's largest children's charities and the purpose of the role is to: · Work with local authority partners in England deliver ...

  • Tradewind Recruitment

    Pastoral Support Manager

    1 week ago

    Tradewind Recruitment London, United Kingdom

    We are working with an Ofsted-rated 'Good' boys college with a mixed sixth form in the the London borough of Lambeth. The role available is a **Pastoral Support Manager** which starts as soon as possible to the end of the academic year which has the potential to become permanent ...

  • Eames Consulting

    Application Support Manager

    2 hours ago

    Eames Consulting London, United Kingdom

    **Applications Support Manager Needed** · I am currently working with a Lloyds of London Syndicate who are looking to hire an Applications Support Manager on an initial 3 month contract with scope of extension. The contract is OUTSIDE IR35 and requires you to go into their London ...

  • Centre People Appointments Ltd

    Relationship Management Support

    4 days ago

    Centre People Appointments Ltd London, United Kingdom

    A Japanese bank is currently recruiting a Relationship Management Support (AVP level) to work in their office in the City of London. · In this role you will be responsible for assisting in the sustainable growth of the department's business and ensure all the required internal & ...

  • NL Recruitment

    Supporter Services Manager

    1 week ago

    NL Recruitment London, United Kingdom

    Customer Services and Administration Manager, joining a Health Charity, based in North London. Office-based, with some flexibility to work remotely. · As the Customer Services and Administration Manager, (Supporter Services Manager), you will manage and ensure the CS and Administ ...

  • DAMICOR

    Client Support Manager

    1 week ago

    DAMICOR London, United Kingdom

    As a Client Support Manager your role will involve working as an integral part of the Projects Delivery team supporting our Project Managers in developing and maintaining strong relationships with our clients. You will be responsible for managing and overseeinga team of Project C ...