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    Senior Consultant - London, United Kingdom - Lucid Support Services Ltd

    Lucid Support Services Ltd
    Lucid Support Services Ltd London, United Kingdom

    5 days ago

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    Description

    Atlassian Engineer: Enhance Collaboration and Efficiency

    London / Glasgow – 12 month contract – SC Cleared

    Empower your team with a robust and streamlined Atlassian environment

    As an Atlassian Engineer, you'll play a pivotal role in ensuring our organisation gets the most out of the Atlassian suite. You'll be responsible for maintaining a highly available, reliable, and secure back-end infrastructure, facilitating seamless upgrades, and providing expert guidance to users and business stakeholders.

    Your key responsibilities include:

    • Managing the Atlassian infrastructure: Overseeing back-end operations, ensuring optimal performance, security, and uptime.
    • Leading upgrades: Spearheading the upgrade of Atlassian Data Centre products and plug-ins, collaborating closely with specialists.
    • Building and upgrading environments: Creating a replica of Production in DEV and conducting upgrades in a controlled manner.
    • Maintaining critical processes: Implementing patching, backup, and recovery procedures for the Atlassian infrastructure.
    • Configuring resilient systems: Setting up a Data Centre instance in Staging to support a load-balanced and distributed environment.
    • Supporting business needs: Assisting teams in creating Jira projects and Confluence spaces, and customising workflows, fields, and configurations.
    • Optimising workflows: Identifying opportunities to improve Jira process efficiency and finding creative solutions to user requests.
    • Data-driven insights: Developing insightful dashboards and reports using metrics and filters in Jira.
    • Managing add-ons and integrations: Overseeing all add-ons and ensuring seamless integration with other tools.
    • Knowledge sharing: Providing user and JIRA Admin training and maintaining comprehensive documentation.

    To excel in this role, you'll possess:

    • Solid experience: Demonstrated expertise in Atlassian Data Centre administration, configuration, and support for Jira and Confluence.
    • Upgrade expertise: Proven track record of successfully upgrading Data Centre configurations and building resilient infrastructure.
    • In-depth knowledge: Deep understanding of Jira, Jira Service Management, and Confluence, including workflows, permissions, and notification schemes.
    • Problem-solving prowess: Ability to analyse complex technical issues and develop effective solutions.
    • Automation expertise: Skills to build integrations, automate tasks, and manage data migration and reporting processes.
    • Customer support experience: Familiarity with providing technical support in a fast-paced environment.
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