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    Training & Quality Administrator - London, United Kingdom - LIDL

    LIDL
    LIDL London, United Kingdom

    1 week ago

    Lidl background
    Description
    Quality Assurance Complaints Administrator
    *includes 10% non-contractual London Weighting allowance
    Head Office
    Lidl House, 14 Kingston Road, Surbiton
    Contract
    Full Time
    Entry Level
    Quality Assurance

    As a Lidl Customer Complaints Administrator, you will work closely with suppliers and buyers to investigate complaints and respond to customers, focusing on the quality and safety of our products.

    You'll also liaise with the wider Quality Assurance department, contributing to the overall success of the company with your passion and attention to details.

    In return, we'll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl.

    We're proud to be supportive teams with big ambitions, so we'll make sure you have access to the right training and real opportunities to build your career as well.

    Investigating complaints with suppliers to provide adequate responses to customers according to set SLAs
    Responding to customer complaints received by email or letter
    Building strong relationships and liaising with the Quality Assurance team, buyers and suppliers to implement corrective action plans
    Providing various Ad hoc administrative support on Quality Assurance tasks
    Experience in a complaint handling role in the retail space is desirable Fantastic understanding of the importance of customer experience Very good level of written and verbal communication
    Previous use of CRM (e.g. Salesforce) is beneficial
    Good understanding of Microsoft Office Excel and Outlook
    Ongoing training
    Enhanced family leave
    includes 10% non-contractual London Weighting allowance

    If you have a medical condition / disability /learning difficulty that you feel may impact your application, we can help.

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