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Worcester

    Senior Medical Secretary, Respiratory - Worcester, United Kingdom - Worcestershire Acute Hospitals NHS Trust

    Worcestershire Acute Hospitals NHS Trust
    Worcestershire Acute Hospitals NHS Trust Worcester, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Job summary

    Anexciting opportunity has arisen for an experienced secretary/ administrator tojoin our friendly and professional team as a part-time Senior MedicalSecretary, working 30 hours per week, within the Respiratory Department. Thesuccessful candidate will ideally have previous secretarial experience and possessexcellent verbal and written communication skills, to work alongside theexisting secretarial team.

    Wewould like to hear from highly motivated and flexible team players withexcellent organisational and communication skills. The ability to work underpressure and effectively prioritise your own workload is essential. We arelooking for a candidate with high standards and an eye for detail. You musthave the ability to multitask and work in a busy, ever-changing environment.You will be able to work on your own initiative as well as within a team, withwell-developed communication and interpersonal skills.

    Foran informal discussion about the role, please contact the recruiting manager.

    Main duties of the job

    The role will includeresponsibility for Consultant and junior doctor diary management, typing ofoutpatient appointment letters and other correspondence to GPs and otherclinical professionals, dealing with enquiries from clinicians, GPs, otherhospitals, patients and their relatives, updating medical records and inputtingdata to support the attainment of Divisional targets. In addition, the postholder will be required to support the Directorate Management Team with thetracking and validation of patient pathways to achieve the National 18 weekReferral to Treatment (RTT) target.

    About us

    Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

    Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

    The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

    Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

    We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

    Our objectives are simple:

  • Best services for local people
  • Best experience of care and best outcomes for our patients
  • Best use of resources
  • Best people

    • Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

    We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

    Job description

    Job responsibilities

    Toundertake medical audio / copy typing duties including outpatient appointmentand results letters to GPs, discharge summaries and other official medicalcorrespondence.

    Takeenquiries from clinicians, GPs, health services, patients and their relatives

    Toaccept telephone and email enquiries from clinicians, GPs, health service andsocial services personnel as well as from other hospitals, voluntary agencies,patients and their relatives.

    Towork using own initiative with minimal supervision, prioritising own workloadin line with the objectives of the department and consultant teams.

    Todeal with all incoming correspondence by phone, post and e-mail in an efficientand effective way.

    Toliaise with the other members of the secretarial/ administration team in orderto provide a coordinated and efficient secretarial service.

    Toliaise with patients, relatives and staff demonstrating sensitivity andmaintaining professionalism at all times; escalating any complaints, problemsor issues to clinicians or management as appropriate.

    Toensure confidentiality is maintained at all times complying with the DataProtection Act, Information Governance and other Trust /departmental policies.

    Toassist in providing cover for the secretaries in the Medicine Directorate toensure continuity of service to consultant, medical staff, service users andpatients.

    Toundertake any other the duties as may be required/ appropriate by theDirectorate Management Team.

    Person Specification

    Qualifications

    Essential

  • GCSE English & Maths
  • Recognised word processing / typing qualification
  • AMSPAR

    • Experience

    Essential

  • Proven secretarial experience in healthcare environment.
  • Experience of working in a busy office

    • Desirable

  • NHS experience.
  • Use of OASIS PAS system, Bluespier, EZ notes and Digital Dictation

    • Skills / Knowledge

    Essential

  • Audio typing using Digital Dictation
  • In-depth working knowledge of Microsoft Office

    • Desirable

  • Knowledge of NHS systems

    • Personal Qualities

    Essential

  • Excellent verbal and written communication skills.
  • Flexible and adaptable.
  • Able to work under pressure.
  • Ability to work under own initiative and part of a team.
  • Highly motivated
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