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Dartford

    Ecommerce Aftersales Specialist - Dartford, Kent, United Kingdom - TIFFANY & CO

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    Description
    Teamwork, Collaboration and Communication
    ~ Contribute to the success of the department through developing and maintaining effective working relationships and strong communication within the immediate team and key business partners.

    Efficiency and Productivity

    Provide efficient and timely physical and systematic processing of customer owned merchandise service orders to and from customers, vendors and TCO locations.

    Manage the workflow of the TSC including identifying and assigning parts and performing quality inspections of repaired merchandise.
    Produce new sale and retail price update valuations ensuring accuracy and consistency.
    Display expertise in multi-system, multi-tasking environment to manage calls, written correspondence and business processes.
    Consistently meet departmental KPIs
    Required Qualifications/Primary Job Requirements
    Superior communication and interpersonal skills.
    Previous service experience in a retail or contact centre environment.
    Familiarity with workshop, servicing, repair processes and associated terminology.
    Must have authorisation to work and remain in the UK
    #J-18808-Ljbffr


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