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    Head of Application Support - London, United Kingdom - First Group

    First Group
    First Group London, United Kingdom

    1 week ago

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    Description

    Who are we?

    First Rail operates passenger services across four rail franchises, Avanti West Coast (AWC) , Great Western Railway (GWR) , South Western Railway (SWR)- plus our open access passenger services, Hull Trains and Lumo . We also operate Tramlink in Croydon on behalf of Transport for London and Heathrow Express with Heathrow Airport. In addition to the train operating companies (TOCs), First Rail includes:

    • First Rail Holdings (FRH), a number of specialist teamssuch as Operations, Safety, Engineering, Finance, Property, IT and Human Resources - all of which provide expertise and support to the Rail Division.
    • The First Customer Contact Centre (FCC) in Sheffield, delivering a range of support services for our passengers, from processing customer compensation claims and complaints to handling group bookings, ticket sales and requests for travel assistance.
    • Evolutionary Rail Ltd (Evo Rail) , supplying data connectivity solutions for the international rail market.We have led one of the largest roll outs of free Wi-Fi on the UK rail network and are pioneering next generation 5GWi-Fi technology whichenables rapid and reliable internetconnectivity on the railways.
    • Mistral Data Ltd ,supplying innovative data analytic systems for the rail market.

    About the job

    To lead and manage the Finance Applications team.

    Provide finance application support and development to the business units within FirstGroup on a value adding basis.

    Act as a trusted technical advisor to the senior business stakeholders.

    Manage suppliers to support the delivery of Finance applications.

    Your main responsibilities will be:

    Team Manager

    This will involve recruiting, developing and managing a team on an ongoing basis.

    Setting their performance objectives and supporting development plans.

    Also managing their workload on a daily basis through oversight of a helpdesk ticketing tool.

    Providing finance application support:

    Managing a first line response support desk in line with SLAs

    Working on projects and programmes as SME.

    Work with suppliers and internal teams to manage system changes in a robust and compliant manner.

    Managing the Finance applications through a product lifecycle, ensuring compliance with security and audit requirements.

    Supporting improved business practices and processes through an effective governance framework.

    Trusted technical advisor.

    Support senior stakeholders in developing strategy and improvement plans for their business areas.

    Implement a governance framework to review issues, agree and implement best practice solutions.

    Work with other teams in IT to advise on changes and deliver improvements.

    Supplier Management

    Manage supplier delivery to SLAs and contracts, build relationships and review service on a regular basis.

    You'll need to be:

    Competency

    Level (1-3, with 3 being highest)

    Leadership/Management

    3

    Strategic Thinking

    2

    Impact and Influence

    3

    Creative and Analytical Thinking

    3

    Problem Solving and Decision-Making Skills

    3

    Communication

    3

    Change & Adaptability/Flexibility

    3

    Building Partnerships & Customer Focus

    3

    Planning and organising

    3

    Continuous Improvement

    3

    Teamwork

    3

    As a minimum, you will need to have:

    Core skills & competencies

    • Leadership
    • Robust problem-solving and analytical skills
    • Team management
    • A self-starter who is results-driven with high levels of self-motivation, energy and initiative.
    • Proven ability to work under pressure.
    • Be able to work independently as well as in a team.
    • Good communicator

    Expertise & knowledge

    • Finance systems and processes
    • Experience of a working in a busy Finance environment
    • Applications development and management

    Technology

    • Experience in IT Applications preferably SAP
    • Background in a Finance environment
    • Knowledge of peripheral applications intrinsic to the financial applications e.g., payroll, revenue, engineering, payments
    • Understanding of server and networking architecture is an advantage.

    Qualifications

    Appropriate IT Qualifications and experience

    About the location

    First Rail Holdings Ltd, 8th Floor, The Point, 37 North Wharf Road, London, E2 1AF

    We all belong at First Rail Holdings. FirstGroup's vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment.

    We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

    We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

    We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

    If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

    #J-18808-Ljbffr
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