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    F&B /Events Manager - Kensington, Merseyside, United Kingdom - THE ROOF GARDENS

    THE ROOF GARDENS
    THE ROOF GARDENS Kensington, Merseyside, United Kingdom

    6 days ago

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    Description
    The Roof Gardens were originally created in the Art Deco period and opened in 1933.

    In the late 60's the building was taken over by fashion powerhouse Biba and was the pulse of Swinging London.

    100 ft high above Kensington High Street, set across 3 floors with over an acre of gardens, The Roof Gardens will be a next generation members club that is future-facing, committed to innovation and community, to discovery and to delight.

    The club will open in Spring/Summer 2024 as a world-leading members club affording its community beautiful gardens, bars, restaurants, and events spaces alongside a visionary cultural and music programme.

    The Events Food and Beverage (F&B) Manager at The Roof Gardens is a key member of the front of house service team.

    You will be a hands-on proactive leader responsible for overseeing the management and operational performance of the club's events.

    This position demands a blend of strategic insight and hands-on management expertise, aimed at delivering unparalleled service and member satisfaction.

    Responsible for overseeing both internal and external events at The Roof Gardens, ensuring seamless coordination and delivery.

    Develop and refine operational processes to enhance F&B event efficiency and service quality, establishing a robust F&B team structure for successful event execution.

    Collaborate with F&B leadership team to develop and innovate seasonal event menus aligned with brand values, incorporating client feedback. Facilitate monthly tasting sessions to enhance staff product knowledge and contribute creative ideas to the Members Event Calendar.


    Financial:

    Collaborate with the F&B Director/General Manager to review budgets, revenue targets, margins and drive sales across F&B event operations.

    Ensure accurate billing and adhere to financial procedures, conducting regular reviews to maintain profitability and staffing efficiency. Monitor event wage costs, track payroll, and manage agency and freelance team bookings as needed. Coordinate with the Stock Controller, Bar/ General Manager to optimise event stock control measures and minimise costs.

    Regularly review practices and equipment levels to meet operational requirements, including arranging logistics for external events as directed by the F&B Director.


    Service & Members:

    Champion service excellence across all areas, providing regular training to ensure consistent standards amongst the F&B events team at The Roof Gardens.

    Cultivate strong relationships with members, setting the tone for Club areas and events.

    Develop and oversee an event-training plan for both core staff and external team members, ensuring ongoing standards through regular sessions and evaluation.

    Implement and oversee a member feedback/complaints process for front-of-house staff, ensuring clear procedures and resolutions are consistently applied.

    Build a confident F&B events team capable of contributing ideas on F&B offerings and meeting client needs through planned tastings.

    Take charge of all events team training to ensure the highest service standards and continually develop a core team familiar with the venue layout and values.

    Collaborate with the People team to implement best practices in recruitment and selection processes and conduct regular performance appraisals, promptly addressing performance issues and recognising good performance.

    Ensure that both you and your team members take pride in maintaining the Club's environment by upholding a high level of personal hygiene, grooming, and uniform standards within the Events F&B team.

    Ensure team members strictly adhere to health and safety regulations and food hygiene standards in accordance with statutory and company procedures, including compliance with premises license operating requirements.

    Proven experience in F&B Event Management within luxury hospitality
    Good understanding of event operations and associated responsibilities
    Experience with budgeting, financial analysis, and profitability strategies
    Track record of setting targets, KPIs and implementing policies
    Knowledge of Health & Safety and food hygiene regulations
    Friendly, characterful demeanour and take genuine pleasure in supporting your colleagues
    Excellent communication skills in English, both written and spoken
    Passion for diversity, equality, and inclusion
    Flexibility to work evenings, weekends and holidays as needed
    30 days holiday + 1 extra day for every year service
    1 celebrate you holiday and 1 volunteer day
    Salary above market rate + service charge
    30 days holiday + 1 extra day for every year service
    1 celebrate you holiday and 1 volunteer daytoo
    Full use of lockers, shower and changing facilities in The Hub
    Uniform and dry cleaning provided
    Supportyour financial wellbeing withWagestream
    Pension scheme
    We are a community united by attitude, curiosity and optimism, not defined by background.


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