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Head of Customer Experience Operations
3 weeks ago
Eden Brown Synergy London, United KingdomEden Brown Synergy is currently working in partnership with a Public Sector Organisation in London which is looking to recruit a Head of Customer Experience Operations on an interim basis for 3 months initially. · **Main Responsibilities**: · 1. To ensure the efficient operation ...
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Customer Experience Operations Administrator
2 weeks ago
Ascential London, United KingdomWe are looking for a Customer Experience Operations Administrator to support our Commercial Sales Team and to join our team in London as part of the CX Operations Department, delivering Money20/20 Europe and Money20/20 USA. · As CX Operations Administrator you will be the first p ...
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Partner Experience Operations Expert
2 weeks ago
Morgan McKinley London, United KingdomDuration - 6 months · RESPONSIBILITIES · - Provide our partners with a delightful, high touch and effective support experience · - Onboard partners and serve as primary Ops point of contact · - Respond to inbound partner inquiries about product features, bugs, etc. · - Troublesho ...
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Head of People Experience and Operations
2 days ago
loveholidays London, United Kingdom**Why loveholidays?** · At loveholidays, we're on a mission to open the world to everyone, giving our customers' unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers' personal holiday expert - ...
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LSE Jobs London, United KingdomLSE is committed to building a diverse, equitable and truly inclusive university_ · **LSE Careers** · *** · **Assistant Head of Student Experience and Operations** · **Salary from £39,313 to £47,148 pa inclusive with potential to progress to £50,614 pa inclusive of London allowan ...
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Mach49 London, United KingdomREQ ID 266 · **Mach49 is the Growth Incubator for Global Businesses.** · We are 100% focused on execution helping companies Disrupting InsideOut and Disrupting OutsideIn to drive meaningful, sustainable growth for their companies, their people, their communities and the world. To ...
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The Crystal Maze Live Experience LONDON London, United KingdomLittle Lion Entertainment, is a fast-growing entertainment group, specialising in creating cutting-edge and memorable experience-led attractions. We are looking for **Operations Assistants** to work within our London attraction**:The Crystal Maze Live Experience**. · **The Role** ...
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The Crystal Maze Live Experience Operations Host
2 weeks ago
The Crystal Maze Live Experience LONDON London, United KingdomLittle Lion Entertainment, is a fast-growing entertainment group, specialising in creating cutting-edge and memorable experience-led attractions. We are looking for **Operations Assistants** to work within our London attraction**:The Crystal Maze Live Experience**. · **The Role** ...
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The Crystal Maze Live Experience Operations Host
3 weeks ago
The Crystal Maze Live Experience LONDON London, United KingdomLittle Lion Entertainment, is a fast-growing entertainment group, specialising in creating cutting-edge and memorable experience-led attractions. We are looking for **Operations Assistants** to work within our London attraction**:The Crystal Maze Live Experience**. · **The Role** ...
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The Crystal Maze Live Experience LONDON London, United KingdomLittle Lion Entertainment, is a fast-growing entertainment group, specialising in creating cutting-edge and memorable experience-led attractions. We are looking for **Operations Assistants** to work within our London attraction**:The Crystal Maze Live Experience**. · **The Role** ...
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The Crystal Maze Live Experience LONDON London, United KingdomLittle Lion Entertainment, is a fast-growing entertainment group, specialising in creating cutting-edge and memorable experience-led attractions. We are looking for **Operations Assistants** to work within our London attraction**:The Crystal Maze Live Experience**. · **The Role** ...
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The Crystal Maze Live Experience LONDON London, United KingdomLittle Lion Entertainment, is a fast-growing entertainment group, specialising in creating cutting-edge and memorable experience-led attractions. We are looking for **Operations Assistants** to work within our London attraction**:The Crystal Maze Live Experience**. · **The Role** ...
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Experience Warehouse Operative
2 weeks ago
Sussex Solutions Ltd Cranleigh, United KingdomYou should live in Sussex or Surrey as this job is in Cranleigh. · We require a Warehouse Operative to help with a surge in orders and multiple container deliveries. · As a **Warehouse Team Member**, you will be responsible for the smooth dispatch of our products to all our locat ...
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IT Operations and Customer Experience
3 weeks ago
Royal Borough of Windsor and Maidenhead Maidenhead, United Kingdom**Job details**: · **Job reference** · REQ01586 · **Date posted** · 05/06/2023 · **Application closing date** · 18/06/2023 · **Location** · Maidenhead · **Salary** · Up to £65,000 pa · **Package** · 28 days annual leave plus bank holidays, birthday leave, flexible working and muc ...
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Head of Customer Operations/Experience
5 days ago
JBM london, United KingdomHead of Customer Operations/Experience · London · £80,000-£100,000 · We are working with a high growth Consumer HealthTech business who are looking to hire a Head of Customer Operations/Experience. Working closely with the COO and other Senior Ops leaders your mission will be to ...
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Head of Customer Operations/Experience
1 week ago
JBM London, United KingdomJob DescriptionHead of Customer Operations/Experience · London · £80,000-£100,000 · We are working with a high growth Consumer HealthTech business who are looking to hire a Head of Customer Operations/Experience. Working closely with the COO and other Senior Ops leaders your miss ...
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Head of Customer Operations/Experience
1 week ago
JBM London, United KingdomHead of Customer Operations/Experience · All candidates should make sure to read the following job description and information carefully before applying. · London · £80,000-£100,000 · We are working with a high growth Consumer HealthTech business who are looking to hire a Head of ...
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Head of People Experience and Operations
3 weeks ago
Inventum Group England, United KingdomOur client a global partner for the delivery of education and cultural relations between the UK and the world to promote peace and harmony and understanding would like to engage a Global Director of People Solutions. This role will support their People Operations Globally post tr ...
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Customer Experience Operations Specialist
1 week ago
Intuit Inc. London, United KingdomIntuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. We are using technology to build solutions to challenging financial problems for millions of people around the world. · The Customer Success team delivers award winning ...
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Assistant Experience Operations Manager
3 weeks ago
Spark Medical United KingdomAssistant Ambulance Operations Manager - Patient Transport | Job Detail | Spark Medical Careers · Main Website · Assistant Ambulance Operations Manager - Patient Transport · Spark Medical is a patient focused and driven company that is seeking driven individuals to continue ou ...
Director, Customer Experience and Operations - United Kingdom - Betting & Gaming Limited
Description
As our Director of Customer Support you will be responsible for ensuring that our every interaction with our customers is a great oneReporting to the Group Director of Customer Services you will be an integral part of our customer support team, who are responsible for developing & delivering a customer-centric service strategy with customer satisfaction and preferences at the forefront, aligned with the wider Customer Service Group strategy.
As Director of Customer Support you play a pivotal role in designing and implementing strategies to enhance the overall customer experience, optimise operational processes, and drive continuous improvement initiatives.
Develop and execute comprehensive customer service strategies aligned with company goals and objectives and Customer Service Group's focussed KPIsProvide visionary leadership to the Customer Support Operations team, promoting a culture of excellence, collaboration, and a strong innovation mindset.
Lead and mentor a large Customer Support Operations team, providing guidance, coaching, and professional development opportunities.Oversee all operational aspects of Customer Support including Continuous Improvement, Service Optimisation and Reporting, Forecasting and Scheduling.
Oversee the implementation and maintenance of key performance metrics to monitor departmental performance, working closely with the management team to identify areas for improvement, and drive operational excellence.
Drive collaboration cross-functionally with other departments inside of Customer Services Group and across the broader business to ensure seamless customer experiences and alignment on customer-related initiatives.
You will have a customer focussed mindset, and a strong track record of success in leadership positions within Customer Service/Support operationsYou will have demonstrable experience working in a fast-paced, agile environment
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance.
Join us, and a competitive salary is just the beginning. Hybrid working – 4 days in the officePrivate medical insurance
Pension scheme – matched to 6%
Ability to buy and sell holiday
Additional "It's Your Game" day off to use at either Christmas or New Year
Entain & Enhance days – 2 paid days off to focus on your professional or personal development
Share save scheme
Discounted gym membership
Team spirit – whether it's seasonal parties, sports teams, gaming communities or external trips, we have something for everyone in Gibraltar
Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
Because when you join Entain, it's your game.Connect with our talent community, and we'll keep you updated on new opportunities that match your interests, upcoming events, and stories from our team.
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Director, Customer Experience and Operations professionals in London
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