- Competitive Base Salary
- Private Medical Scheme
- Life Assurance
- Holiday Loyalty Bonus Scheme
- Enhanced Personal Pension Plan
- Enhanced Maternity & Paternity Pay
- Cycle to Work Scheme
- Employee Recruitment Referral Incentive Scheme
- Parking Onsite
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Customer Liaison Executive - Windlesham, United Kingdom - Gordon Murray Group
Description
The Customer Liaison Executive role is responsible for supporting customers who have bought our T.50s and T.33 Models. Working with key stakeholders across the business, and directly with our international customers during the design and specification of each production vehicle as a key part of the customer journey from initial specification session through to vehicle handover.Key Responsibilities
· Deliver and enhance an engaging Customer Journey for existing and new GMA customers throughout their ownership journey.· Learn the Heritage of the GMA brand and be at ease instilling this with existing and new customers as well as other stakeholders across the business.· Maintain regular contact with customers via their preferred method of communication and keep contact details up to date via the CRM system.· Curate and run specification sessions both in person as well as remotely to ensure that customers have the maximum information available for the specification of their vehicle whilst having a pleasurable and fun experience. Using expert product knowledge to provide the owners with the widest range of possibilities for their vehicle and ensuring all internal requirements are documented. Ensure that Customers specifications are captured accurately and in full detail.· Act as the voice of the customer during internal specification reviews with cross functional representation.· Ensure specification progress information is kept up to date to enable full visibility and reporting against programme milestones and clearly documenting open actions. · Issue key specification documentation and updates at regular intervals to customers to ensure continuity and progress is kept at pace to meet spec lock deadlines.· Attend events in the UK and worldwide to represent GMA and interact directly with our customers and members of the public as a brand representative.· Take ownership of issuing, obtaining approval and archiving of physical colour and trim samples. · Ensure customer confidentiality is always an absolute priority throughout the business. Whilst maintaining efficient storage for all customer related material including keeping owners' information up to date via our CRM system.· To assist with occasional requests to work outside core working hours to maintain excellent customer satisfaction.Skills, Knowledge and Expertise
· Experience within the luxury automotive industry, preferably in a Sales or Customer facing function with an existing knowledge of automotive terminology.· Exceptional eye for detail and an ability to clearly document customers' requests.· Able to use a variety of IT Packages (e.g. Office 365, Word, Excel, PowerPoint, Outlook, Teams, Smartsheets, PowerBI)) at an advanced standard.· Customer facing and interpersonal skills to support a best-in-class customer journey.· Outstanding organisational skills with the ability to stay focused on assigned tasks, manage conflicting priorities, against tight deadlines, whilst maintaining strong attention to detail.· Organised, persuasive, resourceful, flexible, ambitious, self-directing, passion for delivering objectives, comfortable challenging existing processes.· Clear and effective communication skills with internal and external clients · Must be a team player.Benefits
As well as the opportunity to work with a fantastic team, the position comes with:Gordon Murray Group is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, race, marital status, genetic information or parental status. We strive to promote a workplace that celebrates diversity and encourages individuals to express their opinions and beliefs.
Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.
All applicants must have the Right to Work in the UK.
Gordon Murray Group is a UK-based global luxury brand dedicated to creating and manufacturing the world's greatest driving cars. These ultra-exclusive cars are engineered and designed without compromise to provide unrivalled driving experiences and driver-centric connection.
