- Reporting directly to the Corporate Communications Manager
- Acknowledging customer emails/enquiries
- Fielding phone calls & taking messages
- Liaising with internal departments to collate feedback for responses
- Logging complaints on internal ZenDesk platform
- Composing email/written responses to customers using standard templates
- Managing/supervising workflow of the customer liaison executive team OTHER RESPONSIBILITIES
- Additional duties that may be required
- Support Racedays as applicable
- Such other duties as the Company may, at times, reasonably require Skills and experience you can bring
- Customer service experience desired
- Experience of supervising staff
- Ability to work in a pressurised environment
- Intermediate word, excel & outlook
- Experience using CRM or similar systems desirable
- Excellent English and grammar
- Letter writing experience
- Excellent attention to detail
- Ability to work as part of a team Our Diversity and Inclusion Vision
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Senior Customer Liaison Executive - United Kingdom - Ascot Racecourse Ltd
Description
We are a destination for over 500,000 guests each year where passion, elegance, and celebration converge and it is our team of behind-the-scenes heroes that bring every intricate detail to life.
As one of the world's leading racecourses, Ascot is renowned for its rich heritage spanning over 300 years. But we are not bound by the past; we're driven by the pursuit of excellence in everything we do.From hosting our flagship event, Royal Ascot, to pioneering sustainable practices, we are committed to building a Global lifestyle brand, wrapped around the world class horse racing we run.
At Ascot we believe in preserving the beauty of our surroundings and minimising our ecological footprint.From eco-friendly initiatives to community engagement programs, we strive to make a positive impact on both the environment and the lives of those around us.
What we are looking forWe are currently seeking a Senior Customer Liaison Executive to assist with the customer feedback process during Royal Ascot, based in our offices at the racecourse in Ascot, Berkshire.
What you'll be doingYou will be fielding phone calls, taking messages, collating responses from internal departments, responding to customer emails, leading the customer liaison team.
You will need to be available to work from 10 June to 23 August 2024. PRINCIPAL RESPONSIBILITIESWe are committed to ensuring guests from all backgrounds and communities feel welcome at the Racecourse and are working to ensure our internal teams are nurtured within a supportive and inclusive environment.
Our mission is to eliminate discrimination and prejudice of any kind at our venue and throughout our business.By educating and implementing meaningful actions across all that we do, we can make certain that Ascot is a place for everyone to enjoy.
As an equal opportunities employer, Ascot Racecourse is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our company.
How to applyApplications will close on 19 May 2024. We reserve the right to close this vacancy early should a suitable candidate be identified. For assistance with your application or should you require an alternative application format, please contact
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