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    Senior Technical Writer - London, United Kingdom - Deel

    Deel
    Deel London, United Kingdom

    2 days ago

    Default job background
    Full time
    Description

    Who we are is what we do.

    Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

    The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

    Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform's success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

    Why should you be part of our success story?

    A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

    We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

    After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There's never been a more exciting time to join Deel — the international payroll and compliance market leader.

    About this role

    Deel is looking for a Senior Technical Writer to join the Knowledge Team to build out our documentation and developer guides for API and Strategic Integrations.

    Are you a word nerd who loves to explain complex concepts in simple language? Can you spot ambiguities and logical inconsistencies from a mile away? Do you get a kick out of style guides, and know when to follow the rules, and when to break them? If so, this role might be for you.

    The Knowledge Team manages and scales information and expertise about Deel products and services across the organization for internal and external audiences.

    You'll have the opportunity to work with other writers and subject matter experts from our API and Strategic Integrations team to craft content that supports this critical business pillar at Deel.

    What you'll do at Deel

  • Work with subject matter experts to craft meaningful and accessible technical content for internal and external end-users
  • Build and maintain and comprehensive product knowledge base to scale knowledge across the organization
  • Design and build our Developer Hub and populate it with helpful guides to support API integrations
  • Collaborate with your team to audit and maintain existing content to improve clarity and ensure accuracy
  • Support the product and enablement functions to ensure the timely delivery of release notes, updates, and other product related technical information
  • Work with the product team on in-app content to support users with information where and when they need it
  • Share your expertise and insight on content strategies and best practices to support functional teams in drafting their own content
  • Implement and iterate on technical style guidelines to ensure consistency of content
  • Become an expert in all things Deel - from our products and services to policies and localized knowledge - to craft clear and concise content and scale this knowledge with our global audience
  • Design and implement templates to shorten the distance from ideation to execution
  • Make thoughtful and intentional choices about style, format, and language in order to improve clarity and understanding
  • Use data to help make content decisions, identify gaps, and measure your impact

    • Some key qualifications

  • Bachelor's degree in computer science or other technical field or a Bachelor's degree in english, communications, or business with relevant experience in a technical field
  • 2+ years experience as a technical writer
  • Excellent written and verbal english communication skills
  • The ability to translate complex technical concepts into simple language for diverse audiences
  • Experience drafting technical documentation for technical reference content, guide content, code examples, and API client libraries
  • Experience with Confluence/Jira, Zen Desk, Figma and/or other diagramming, wire-framing and collaborative tools
  • Rigorous attention to detail
  • A portfolio of work including API guides or developer documentation

    • We'd especially love to speak with you if you have:

  • Written technical content for SaaS or Fintech companies
  • Demonstrated experience building documentation for API and product integrations
  • Worked at a hyper-growth start-up
  • Worked with remote or distributed teams
  • Created content for cross-cultural audiences whose first language may not be English

    • Total Rewards

    Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

    Some things you'll enjoy

  • Provided computer equipment tailored to your role
  • Stock grant opportunities dependent on your role, employment status and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including WeWork access where available

    • At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

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