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    3rd Line Support Engineer - Chester, United Kingdom - ARO

    ARO
    ARO Chester, United Kingdom

    1 week ago

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    Full time
    Description

    Job Title: 3rd Line IT Engineer

    Location: Can be based in Glasgow / Chester / Liverpool

    Salary: £ £42,000 BOE

    Contract type: Permanent

    About the role

    This is a senior role with our IT SME team. As such, you will be a key resource in helping the team and the organisation deliver our IT products and services into our diverse customer base. We are looking for an all rounder who is passionate about helping and supporting their colleagues along with providing a world class IT offering. You will be comfortable working directly with our sales colleagues and customers, dealing with customer tickets and escalations and equally at home creating, configuring and deploying solutions based on our IT products and services. You will play a key role as part of the leadership team and take on accountability for building and moulding a successful and high performing

    IT team. If you want every day to be different then this is the role for you.

    What you will be doing:

    • Administering, deploying and configuring Microsoft Windows Server 2008 R2 to 2022 including Active Directory and Group Policy creation
    • Administering, deploying and configuring Microsoft Exchange Server from 2003 through to 2019
    • Leading on the understanding, delivery and support of our core IT products and services
    • Provide technical support to our user base, both remotely or on-site as required
    • Attending sites to assist in the implementation and installation of new IT platforms
    • Supporting our sales teams with the technical aspects of our sales opportunities
    • Supporting the project delivery process
    • To Provide training for other members of the team and act as a mentor to more junior members of the Service Desk team.
    • To ensure resolutions are provided to customers and root cause analysis conducted.

    Requirements

    What do we need from you?

    • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
    • Minimum of 5 years of experience in IT infrastructure and networking.
    • Strong technical skills in Windows Server, Active Directory, Exchange, VMWare, Citrix, and networking technologies.
    • Experience with cloud computing platforms, such as Azure or AWS
    • Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
    • Strong communication and interpersonal skills, with the ability to work collaboratively with others.
    • Ability to prioritize and manage multiple tasks in a fast-paced environment.
    • Experience working in an ITIL-based environment is preferred.
    • Full and valid UK driver's license

    Essential:

    • Server Operating Systems including Server 2003 through to server 2022
    • O365 administration
    • Server Virtualisation Environments such as Microsoft Azure, Hyper-V / VMware
    • Server Hardware configuration and recommendation
    • LAN and WAN switching configuration and trouble shooting
    • Windows desktop operating systems
    • Firewalling (Watchguard, Fortigate, Barracuda or ASA) /VLAN Experience / router and connectivity troubleshooting)
    • PC hardware and Printer hardware
    • WIFI – Ubiquiti or Meraki
    • Sound IP troubleshooting skills including DHCP, DNS, IP addressing
    • An understanding of Microsoft cloud based products – Office 365 and Azure in particular

    Desirable:

    • Full Cisco Meraki Stack preferred but not essential
    • Exchange 2003 through to 2019
    • Hosted e-mail Platform – Google Workspace in particular
    • Firewalling (Watchguard, Fortigate, Barracuda or ASA) /VLAN Experience / router and connectivity troubleshooting)
    • A relevant technical qualification

    Benefits

    Who are we?

    ARO has 25 years' experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

    As one of the UK's leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

    To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

    In 2021 we were awarded the People Insight's Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

    Why Work for ARO?

    At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us

    We offer a wide range of benefits and incentives to our employees including:

    • 'Design Your Life' training and development programme
    • Flexible working
    • Company Pension Scheme and matching contributions
    • Company Perks portal
    • Private Medical insurance
    • Life assurance
    • 25 days holiday plus bank holidays plus holiday trading
    • Your Birthday off, on us
    • Health Club and Wellbeing Scheme
    • ARO Shares after 12 months employment
    • Employee Assistance Programme
    • Technical Training Academy and E-learning

    If even 80% of this matches your experience and attributes, we would be delighted to hear from you.

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