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Hounslow

    Technical Support Engineer - Hounslow, Greater London, United Kingdom - BYD Europe

    BYD Europe
    BYD Europe Hounslow, Greater London, United Kingdom

    1 week ago

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    Description

    We are looking for an Technical Support Engineer to join our team based in BYD UK Office, Hounslow, London area.

    The Technical Support Engineeris responsible for providing technical support to Aftersales Operations Teamincluding building the best-in-class regional technical capability, standard and high efficiency technical operation.

    Provide technical support to Aftersales Operations Team (AOT) for new offers when required by the AOT. Support the team of Field Service technicians during their on-site activities;
    Define solutions and actions to solve customer's technical claim and support the service teams in high complexity claim's root cause analysis and troubleshooting;
    Coach less experienced COT engineers to help them respond to customer accurately and promptly.
    Degree in HGV/PSV, Mechanical, Energy Engineering or similar;
    Two years of previous experience in similar position, preferably in the bus industry.
    Previous experience and knowledge of general electrical/mechanical principles are highly appreciated, as well as previous experience in R&D department in order to understand the technical problem and develop solution to solve it;
    Fluency in both written and spoken English is essential;
    Problem analysis and solving attitude;
    Performance and experience based competitive remuneration, pension plan.
    ~25 holidays + public holidays
    ~ Scottish Widow workplace pension
    ~ Department & company wide teambuilding events.
    ~
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