Jobs
>
Peterborough

    Resource Scheduling Analyst - Peterborough, United Kingdom - Diligenta

    Default job background
    Description

    The Opportunity

    Due to company growth and expansion, we are now looking for a Resource Scheduling Analyst who will be responsible for creating, maintaining, and optimizing staff schedules using workforce management tools (Specifically � Verint, and or NICE/Genesys or relevant WFM tool). This role will also ensure that schedules align with forecasts and real-time operational needs.

    You'll be:

  • Optimising WFM scheduling to achieve organisational performance objectives, developing tools/techniques/UDA/technology ensuring full use of system is exploited and contractual SLA are met and benefited from the solution
  • Scheduling staff using Work Force Management Tools � either using Verint, Nice, Genesys
  • Planning and scheduling activities (training/coaching etc.,) and absences (Holidays/Flex etc.,) to maintain consistent service level delivery across the day at the same time as meeting the operational requirements of the departments
  • Completing accurate manpower planning/forecasting models ensuring that the business has a comprehensive understanding of demand
  • You should apply if you:

  • Have at least 2-3 years of relevant experience in a Resource Scheduling and WFM role
  • Can show the ability to demonstrate results, which reflect both quality delivery as well as ability to plan for and accommodate high and sometimes inconsistent volumes of calls and work in progress
  • Are competent in Scheduling management � end-to-end life cycle expertise
  • Are an expert in Cisco | Verint | Nice | Genesys or similar workforce management
  • Can show excellent analytical and statistical skills and experience
  • The Perks

  • 25 days holidays + 8 bank holidays
  • Discretionary annual bonus
  • Company pension scheme membership
  • Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools
  • Access to our Confidential Helpline is available to be used by you and your family
  • Develop your career through a wider global organisation of the TCS family


  • Picture More Peterborough, United Kingdom

    **IT Service Desk Analyst** · Salary - £20-24,000 per annum · Hybrid working - 3 days office, 2 days remote · Your responsibilities include · - Configuring and troubleshooting support issues · - Document all user identification information, including name, department, contact inf ...


  • Understanding Recruitment Peterborough, United Kingdom

    Job Title: Service Desk Analyst · **Job Type**: Permanent, Full-Time (37 hours per week) · **Salary**: £29,439 - £30,151 · Location: Peterborough · The Service Desk Analyst will provide second line support to the supported Primary and Secondary schools. They will work closely wit ...


  • Better Prospects Peterborough, United Kingdom

    Experienced Service Desk Analyst required to provide second line support to various Primary and Secondary schools. This role will be based at a Secondary School in Peterborough 2-3 days a week with some travelling to School Sites in Lincolnshire and Derbyshireas appropriate or wo ...

  • PE Global

    Field Service Technician

    46 minutes ago


    PE Global Peterborough, United Kingdom

    **Role**: · **PE Global are looking for a Field Service Technician to joina leading Engine Manufacturer based in Peterborough. This is a 12 Month + contract hybrid schedule providing service engineering and help desk support either remote or onsite.** · **50% UK travel to other f ...


  • Zellis Peterborough, United Kingdom

    About the roleAs a Business Support Analyst your role will involve arranging new installations and upgrades, and scheduling changes for our ResourceLink software customers. Our customer base includes many of the UK and Ireland's most recognised brands, medium-large organisations ...

  • Ready2recruit

    Junior Finance Broker

    21 hours ago


    Ready2recruit Peterborough, United Kingdom

    My Client, an exciting brand in the area are looking to add to their team. Do you have a hunger to succeed.. would you love to work within Finance. This is an excellent opportunity for an ambitious individual who seeks to develop a career in Finance and demonstrates determination ...

  • CF fundraising Ltd

    Venue Coordinator

    21 hours ago


    CF fundraising Ltd Peterborough, United Kingdom

    **An exciting opportunity has arisen for a Venue Coordinator to join our venues team based at home.** · As part of your role, you will work with in collaboration with the Venues Manager and Managing director, researching venues, shows and events within your designated area. You w ...


  • Mott MacDonald Peterborough, United Kingdom

    Do you want to work for a company whose purpose is to improve society by considering social outcomes, and to transform businesses, communities, and opportunities for its employees? Mott MacDonald is a global consultancy whose people do exactly that. · Are you an experienced Estim ...


  • CW Logistics Ltd Yaxley, United Kingdom

    _Finance Administrator - Accounts Administrator_ · - £26,500 Pro Rata_ · - 18-25hrs per week - flexible_ · **CW Logistics Ltd** is a well-established and successful logistics company. We pride ourselves in providing a first class logistics service from our site on the A140 near D ...

  • GIOS Tech

    Immigration Officer

    5 days ago


    GIOS Tech Huntingdon, United Kingdom

    We are hiring for **Immigration officer / Case Officer / Vetting / Caseworker / HR Admin / Analyst** · **Location : Remote & 3 days per week in Wyton Cambridgeshire Office,** · - Should be able to handling verification document ensuring that electronic records are promptly and ac ...


  • Graduate Recruitment Bureau Bourne, United Kingdom

    **The Company**: · This company is a rapidly growing supplier of cutting edge business optimisation software. · **Assessment Day Online - 7th December** · This varied role offers an exciting blend of technical consulting, business analyst, account management, technical and projec ...

  • Fill My Vacancy

    Senior Analyst

    1 week ago


    Fill My Vacancy Wymondham, United Kingdom

    **Remote, UK** · **Full Time (37Hours) - Temporary ** · Our client is a diverse, passionate and multi-disciplinary team working across all of England and Wales with an aim to coordinate and enhance the police services response to vulnerability. · They have a range of professional ...

  • Benjamin Edwards Recruitment

    Merchandiser

    5 days ago


    Benjamin Edwards Recruitment Boston, United Kingdom

    **Merchandiser - Boston - £30k-£35k** · Benjamin Edwards are recruiting for a Merchandiser at an established business. This role will be well suited to you if you have held a role within materials, forecasting or inventory management as inventory controller, forecast analyst, dem ...

  • Butler Ross

    Demand Planner

    1 week ago


    Butler Ross Wellingborough, United Kingdom

    An exciting opportunity for a Demand Planner to join the Supply Chain team within a leading food manufacturing business. The role is offered at a salary of up to £32,000 and is based in Wellingborough on a hybrid basis. · Role responsibilities of the Demand Planner: · - Developin ...


  • Opus People Solutions Huntingdon, United Kingdom

    An exciting opportunity to join a Opus People solutions and work for our great client - Cambridgeshire County Council for a period of 2 months and contribute to their new Project as as Service Desk Analyst to start ASAP. · If you can deliver an exceptional customer service on eve ...


  • Recipharm King's Lynn, United Kingdom

    **About The Role**: · Bespak are looking for an Analytical Quality Leader at the Holmes Chapel site, CW4 8BE. This part time, permanent position will be based onsite and will have some flexibility regarding the start and finish times on the days worked. The salary range for this ...


  • IDTechEx Ltd Cambridge, United Kingdom

    IDTechEx, a market intelligence company focusing in the area of technology innovation, is looking for an in-house Recruiter or Talent Acquisition Specialist to help drive company growth. The main focus for the role will be on attracting high quality talent for the company's Analy ...


  • M Group Services Cambridge, United Kingdom

    **Project Administrator** · *** · **Swavesey** · *** · **£11 - £13 per hour** · We are currently recruiting for a Project Administrator to join our Flowmetering Business Unit, to be based at our Swavesey office (CB24). This is a great opportunity for an enthusiastic individual wh ...


  • SRM RECRUITMENT LIMITED Cambridge, United Kingdom

    Exciting new role for an ACA Qualified Finance professional with a household name in Cambridge. · Now is an unusual opportunity to develop professionally and gain experience in leading a multifaceted and encouraging finance team by delivering on passion for performance while craf ...

  • Fill My Vacancy

    Analyst

    1 week ago


    Fill My Vacancy Wymondham, United Kingdom

    **Remote, UK** · **Hour's negotiable -Temporary to ** · Our client is a diverse, passionate and multi-disciplinary team working across all of England and Wales with an aim to coordinate and enhance the police services response to vulnerability. · They are recruiting to analyst ro ...