Jobs

    Workshop Manager - Wakefield, United Kingdom - Hunter James Recruitment Ltd

    Hunter James Recruitment Ltd
    Hunter James Recruitment Ltd Wakefield, United Kingdom

    1 day ago

    Default job background
    Permanent, Full time
    Description
    WORKSHOP MANAGER (HGV/PLANT)

    Hunter James Recruitment are assisting our client - a well-established organisation within the Commercial Vehicle/ Plant ndustry with their search for a Workshop Manager to join their fantastic team within thier site in Wakefield


    THE ROLE:

    • Day to day management of the Workshop and Service department
    • Improve and optimize on standards / performance of the service team through effective performance management and development
    • Cultivate successful business culture focused on customer service excellence, customer retention and new business for both workshop and parts
    • Optimize and improve customer service standards and ensure the departments run in according with company standards and key performance indicators.
    • Operating to achieve a very high KPI standard / Breakdown results whilst maintain the company's standard at all times
    • Increase efficiency, effectiveness and profitability of the depots
    • Regular review resources in order to meeting all servicing requirements to ensure that key performance indicators are met – consistently reviewing labour efficiency, labour sales, cost of sales, debtors.
    • Carry out internal audits to ensures depots are fully complaint in terms of both ISO and Health & Safety
    • Reporting directly to directors and keeping all parties updated with constant communication
    • Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
    • Carry out internal audits to ensures depots are fully complaint in terms of both ISO and Health & Safety
    • Advise on the need for investment if and when required within the depots
    • Arrange and attend regular depot meetings to allow for a clear communication channel as well building great team relationships

    THE CANDIDATE

    • Experience in leading, managing and developing teams.
    • Experience within the Plant / Commercial Vehicle sector is essential
    • Excellent communication skills at all levels.
    • Good Organisational Skills.
    • An approachable personality
    • Ability to focus efforts and prioritise work
    • Attention to detail
    • Client facing experience being able to manage client expectation
    • Ability to work to tight deadlines under pressure

    IN RETURN
    The successful candidate will receive a competitive package plus great company benefits
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