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Andover

    Practice Support Advisor - Andover, United Kingdom - Simplyhealth

    Simplyhealth
    Simplyhealth Andover, United Kingdom

    1 week ago

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    Description

    About The Role

    As Practice Support Advisor you'll work with the team to provide Growth, Sales and Retention support to our member Dentists and the teams at the practices. Providing support to the Dentists, you'll be the first port of call for any queries through all communication channels but mainly by taking incoming phone calls. You'll also be working closely with the field sales teams to identify any potential growth from the practices in their area. This is a relationship focused role so to succeed in the role, you'll have to have a passion for great customer service and relationship building both inside and outside the business as well as problem solving.

    Key responsibilities

  • As a point of contact, you'll need to create a fantastic and professional impression for the practices while always aiming to achieve first contact resolution where possible.
  • Take ownership for problem solving and deal with challenging requests as well as escalating other issues where needed.
  • Build and maintain strong, long lasting client relationships as well as proactively rebuilding former relationships where needed ensuring all feedback is captured and followed up on
  • Work with the Business Development Consultants and help develop and grow the clients by identifying any sales/ growth opportunities for them to follow up on.
    • We're interested in what you do and how you do things, not when and where you do them. Our 'smart working' approach gives you the best of all worlds – working from home, in our modern offices in Hampshire or on the move. This means depending on your role, there will be opportunities to flex when and where you spend your time to perform at your very best. For many of us this means day to day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more. You might know it as flexible or hybrid working, for us it's just another day living our best lives

    About You

    To be successful in this role, you'll have a passion for great customer service and problem solving as well as the ability to thrive in a busy environment and team.

    To be considered you must have:

  • Previous customer service experience, ideally phone based
  • Experience of handling high pressure environments and working to deadlines
  • Experience of up-selling and cross-selling on existing accounts as well as identifying and actively seeking opportunities and effective handling of new business enquiries

    • Our dream candidate might also have :

  • Knowledge of dental industry is ideal but not an essential

    • Benefits

    You'll enjoy the benefits package for the role level, which you're probably familiar with, but as a reminder this includes:

  • Competitive salary
  • Group Bonus
  • 36 days holiday plus the option to buy and sell a further 5 days
  • Flexible benefits pot (you can use this against a selection of benefits such as critical illness, private medical insurance, shopping vouchers, pet insurance, and more)
  • Simplyhealth Cash plan or Dental plan
  • Employee Assistance Programme
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