Director/CEO - London, United Kingdom - Unitycareagency

Description

The Registered Manager (RM) is responsible for providing operational management and leadership for the company by working with the directors and the team to deliver person centred, safe, effective, responsive, caring, well led services, which are fully compliant with all relevant regulations and legislation especially the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

Provides leadership and management to ensure that the mission and core values of the company are put into practice within the operational delivery of the services to all clients and customers.

# Direct and control the work and resources of the company and ensure the recruitment and retention of the required numbers and types of well-motivated, trained and developed staff to ensure that it achieves fully compliant and high-quality service delivery to all clients and customers.
# Provide operational management of the team, to keep them aware of developments within the industry and ensure, along with the Directors, that the appropriate policies and procedures are developed to meet the company's mission and objectives and to comply with all relevant legislation and regulations.
# Establish and maintain effective formal and informal links with clients, family, major customers, relevant local authorities, key decision-makers and other stakeholders to exchange information and views and to ensure that the company is providing the appropriate range of quality and compliant services.
# Support the representation of the company in negotiations with customers, suppliers, local government departments and other key contacts to secure the most effective contract terms e


g:
service user contracts, equipment, PPE and work wear.
# Deliver Quality Management systems and audits throughout the company to monitor and ensure compliance with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and other relevant regulations and legislation e.g. Deliver the implementation of equal opportunities policies in all aspects of the company's work in compliance with the Equality Act 2010.
# Implement policies and procedures to ensure that the company complies with all health and safety legislation and regulations pertinent to the services and the organisation.
# Ensures development and implementation of effective and up to date Safeguarding Policies and Procedures which integrate with local safeguarding adult boards and national guidance, includin

g:
# Staff Training
# Referral guidance to local safeguarding teams
# Links to supporting policies e.g. Whistle Blowing Policy

# Ensure governance and audit processes are robust.
# Spearheads the development, communication and implementation of effective operational delivery and processes with all stakeholders includin

g:
# And especially customers and clients receiving services.

To develop plans and act on feedback to ensure continuous improvement and development of the services.
# Motivates and leads a high-performance team, recruiting and retaining members of the staff so the company can function fully and deliver excellent quality care.
# Manage the recruitment of carers, supervise and manage staff, achieve full compliance with CQC and maintain appraisals and supervisions.
# Assist the Directors in the active development, promotion and administration of the business, in order to ensure we provide a high-quality service to our clients and customers.
# Ensure that the Directors are fully informed of all matters pertaining to the efficient running of the business and management of service risks.
# Ensure the review and implementation of the companies updated policies and procedures to ensure regulatory and legislative compliance.
# Ensure all new policies, policy updates and changes are communicated to staff and training providers to ensure these are effectively embedded within the organisation and service delivery.
# Act and work in an open and honest manner, with integrity and transparency in line with Regulation 20 of the Health and Social Care Act 2008 (Regulations) Regulated Activities 2014.
# To ensure all staff within the branch receive appraisals, training and supervision in line with the company's policies and procedures, as well as regulatory and contractual requirements. These must be both on time and include performance management where appropriate to ensure staff competence and appropriate behaviour and standards.
# To ensure there is sufficient administration staffing cover to answer all enquiries via telephone or email.

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Staff Management:
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# To provide direct management and supervise all staff, either directly or through delegation to other members of the management team.
# To ensure that all staff are provided with appropriate levels of supervision when working in line with CQC guidance and Company Policy.
# To ensure that all staff are provided with appropriate levels of training and supervision at all times and this training is kept up to date and in line with current best practice and guidance.
# To assist in staff training including contributing to induction, in service and Care Certificate training, including signing off staff as competent to practice.
# To ensure that client and staff records are maintained and that information is held in accordance with Company policy and prevailing statutory regulations including the Data Protection Act 2018.

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To ensure that Client services are delivered and reviewed in accordance with CQC and relevant regulations/legislation.
# To monitor quality of services delivered and develop continuous improvement plans.
# To ensure that Client records are maintained and that information is held in accordance with Company policy and regulation.

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Quality Standards:
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# To ensure that staff are following all procedures and policies as laid down by the Company e.g. regular spot checks.
# In conjunction with Directors to undertake, as required, review of systems, policy and procedures as appropriate.
# In conjunction with Directors ensure that quality processes are undertaken, including the annual Quality Audit, Monthly QA and Audit Procedures, and working with all company managers to review and analyse the response from quality procedures.
# To keep up to date with developments and changes within the care sector, especially CQC and NICE guidance, as well as changes to legislation and regulations.
# To strive to maintain a safe working environment in accordance with the Health and Safety at work act by, attending appropriate training events as directed, and by immediately reporting any potential risks to self, colleagues, clients or visitors to clients' homes to the Directors and/or HSE if needed.
# To maintain the highest standards of confidentiality toward both Clients and colleagues, ensuring company compliance with the Data Protection Act 2018/GDPR and CQC regulations
# It is recognised that this is a senior management position within the Company and that consequently other duties will from time to time be required in response to the needs of the business.
# The RM will supervise employees and is responsible for the overall direction, coordination and evaluation of all employees training and competence.
# The RM will also ensure effective employee management procedures are in place e.g. and Training

than 6 points and Class 1 business insurance

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Management of change to develop
Meeting contract compliance

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Managing CQC compliance including
within learning disability services

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an effective staff team including recruitment, training, supporting and
Business planning, budget setting,
monitoring and auditing

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Trained in the development and
implementation of risk assessments, and experience of implementing these
Good general knowledge of key policy
Local and national government
Excellent working knowledge of office
Developing and maintaining policies
matters in relation to homecare/supported living services and risk management

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Safety, Data Protection, DDA, MCA, DOLs etc)

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monitoring and analyse data to improve services

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written and verbal) with clients, staff, senior management and commissioners

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Personal Qualities

and undertake further training

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Reflective, sensitive and flexible

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with a learning disability and to ensure a personalised service

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Flexible

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Please note this job description will form part of the review documentation for the annual appraisal and/or any performance management discussions which may take place from time to time.

The previous job description will be archived in the staff members file and replaced by the agreed updated version once signed by both parties.

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