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    Client Advisor Support Administrator - United Kingdom - Team17 Digital Limited

    Team17 Digital Limited
    Team17 Digital Limited United Kingdom

    1 week ago

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    Description

    Join TC Facilities Management as a Customer Support Advisor and become the go-to problem solver for ensuring smooth operations and exceptional service delivery.

    This is a Monday to Friday role 37.5 hours per week, working 3 days from the office and 2 days at home.

    To provide a dedicated divisional business support giving a speedy, accurate and efficient response to all questions / queries raised by our colleagues and customers, and also to fully support our operational teams with their workforce planning needs.

    The role involves all aspects of contract support and some helpdesk duties.

    To work with systems that supports the business, providing assistance to ensuring the accuracy of colleagues pay and efficiency of data and communication.

    Analyse data from reports and BI tools and proactively inform Managers and Directors.

    To help manage the weekly/yearly delivery schedule of our teams, and work with the team on short and long-term team planning.

    Answering the phone and dealing with all related enquiries – ensuring the issue is seen through to resolution.

    Be the liaison between the operations and support office teams, having a good solid understanding of the systems we use for each department to be able to close queries quickly and provide an efficient service.

    Arranging meetings on and off site, manage all meeting rooms and offices allocated for ad-hoc use.
    To organise hotel's and travel arrangements for colleagues.
    The ability and enthusiasm to learn, be flexible and adaptable to changing processes.
    General Administration duties as and when required.
    Manage and administrate the Holiday calendar for the Support Team.
    To manage all Support teams 1 st line calls.
    To champion and lead project work for the business as required.
    To promote a culture of recognising and valuing diversity.
    Proven experience of building positive working relationships
    High Level of IT systems and software
    Previous experience in a contract support function would be desirable
    Understanding of and experience in Helpdesk functions
    Currently sit within the top 2% of all cleaning and security providers
    Our services include Cleaning, Security, Specialist, and FM services
    Passionate about delivering a personable and reliable service
    We work within multiple industries and they will probably be brands you know and love , if this all sounds great to you then we look forward to hearing from you
    #
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