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    Advisor services - Bristol, United Kingdom - Metro Bank Plc

    Metro Bank Plc
    Metro Bank Plc Bristol, United Kingdom

    4 days ago

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    Description
    This position is for part time - Be flexible to work Monday to Friday from 9am - 2pm / 9:30am - 2:30pm or 10am - 3pm as well as flexibility over the weekends

    At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included.

    We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities .

    As a Customer Service Advisor, you will be constantly interacting with our customers over the phone.

    You will be the 'voice' of Metro Bank aiming to Surprise & Delight our customers by being an expert in our processes and systems, delivering amazing customer service and creating fans for life.

    Provide fantastic service and support to our customers over the phone


    • Be a representative of the Metro Bank brand
    • And... we are a bank so risk is a part of everything we do. Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
    • Ability to balance building relationships with your customers with attention to detail- we are a bank after all
    • Strong computer skills with working knowledge of Microsoft Office
    • Be flexible to work Monday to Friday from 9am - 2pm / 9:30am - 2:30pm or 10am - 3pm as well as flexibility over the weekends
    • Ability to deliver excellent customer experience in a very fast paced environment
    • Right from the start, we'll give you full training and great support so you don't need previous experience of finance or banking, but you must have experience, but you do need experience of dealing with customer service queries
    We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts


    • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions).
    • Upon completion of training, you will receive a salary uplift.

    We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.

    We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked.

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