Jobs

    Customer Service Manager - London, United Kingdom - DB RECRUITMENT

    DB RECRUITMENT
    DB RECRUITMENT London, United Kingdom

    Found in: Click to Hired UK C2 - 5 days ago

    Default job background
    Permanent, Full time
    Description
    Customer Service Manager

    Are you passionate about self and team delivery of exceptional customer service?
    Are you a dynamic and detail-oriented individual with experience in managing property maintenance?
    Do you thrive in a fast-paced environment and possess excellent organisational skills?
    If so, we have the perfect opportunity for you
    Masterfix are seeking a dedicated Customer Service Manager to join their team.

    You should have:

    • Proven experience as a Service Manager in the reactive property maintenance industry – (minimum 2 years). This is essential.
    • Excellent customer service skills in a target driven environment.
    • A natural leader with the energy and drive to deliver exceptional service to all of our customers and clients by self and team delivery.
    • The aptitude to design and deliver one-to-one and team, on the job, customer service training.
    • Build and maintain strong relationships with customers and clients.
    • An ability to recognise and resolve customer service issues promptly.
    • Excellent communication and interpersonal skills.
    • Strong organisational and multitasking abilities.
    • Knowledge of property management and maintenance best practices.
    • Property compliance knowledge (Gas, mechanical and electrical)
    • Self-motivation with the ability, and desire, to work on your own initiative.

    Key Responsibilities:

    • Leading the service delivery within our reactive maintenance team overseeing a diverse portfolio of high-end residential and commercial properties in central London.
    • Driving and monitoring customer and client SLA's.
    • Liaising with our engineers, customers, and clients to ensure the delivery of exceptional property services.
    • Resolving customer related issues promptly and efficiently.
    • Gaining regular customer and client feedback to feed into the team to drive our service level and Net Promotor Score (NPS).
    • Ensuring the team provide effective communication with clients, providing regular updates on the status of maintenance requests.
    • Collaborating with the team to ensure that our working process' are both customer friendly whilst being commercially viable.

    Masterfix Offers:
    * £40-45K per annum.


    • Pension scheme after qualifying period.
    * 25 days holiday per year plus bank holidays
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