Jobs
>
Sheffield

    SaaS Application Support Administrator - Sheffield, United Kingdom - JAGGAER

    JAGGAER
    JAGGAER Sheffield, United Kingdom

    Found in: Appcast UK C C2 - 4 days ago

    Default job background
    Technology / Internet
    Description

    ABOUT JAGGAER:

    JAGGAER is a proven industry leader in comprehensive sourcing & procurement solutions. Our SaaS-based, source-to-settle solution provides unparalleled visibility, insights, and recommendations to procurement leaders and suppliers. The result is a fluid supply chain driven by robust spend analysis, comprehensive contract management, and efficient accounts payable solutions.

    OVERVIEW:

    The Cloud SaaS Operations team is currently seeking a highly skilled candidate to join our dynamic and fast-paced environment. As a member of this team, you will play a crucial role in the day-to-day maintenance of a large application farm, ensuring uninterrupted operations and optimal performance. Your main responsibilities will include:

    • Application Monitoring and Management: Collaborate closely with team members to proactively monitor and manage hosted applications and services. Maintain a vigilant eye on system performance, promptly identifying and resolving any issues or anomalies. Follow established procedures for incident escalation to minimize downtime and ensure uninterrupted service delivery.
    • Continuous Improvement: Actively contribute to the experimentation and continuous enhancement of delivery and management tools utilized by the team. Stay abreast of industry trends and emerging technologies, providing insights and recommendations for improving operational efficiency and effectiveness. Drive the adoption of best practices and standard procedures to optimize workflows.
    • Problem Analysis and Support: Provide valuable support to the QA team during normal operations and service transition phases. Assist in problem analysis and troubleshooting, ensuring timely resolution of issues. Collaborate with cross-functional teams to ensure smooth service delivery and customer satisfaction.

    ROLE RESPONSIBILITIES:

    • Implementing processes, procedures, and metrics to drive continuous operational improvement and ensure adherence to service level agreements (SLAs).
    • Multi-location Server/Application Design and Operations: Oversee the design and operations of the hosted environment across multiple locations. Ensure the smooth functioning and optimal performance of servers and applications, addressing any operational challenges that may arise.
    • Application Software Upgrades and Migrations: Lead the planning and execution of application software upgrades and migrations. Collaborate with stakeholders to minimize downtime and ensure a seamless transition to new versions or platforms.
    • Application Configuration and Management: Manage the configuration and administration of applications. This includes maintaining application settings, optimizing performance, and ensuring proper integration with other systems.
    • Monitoring and Reporting: Monitor applications and related services, continuously assessing performance levels and promptly reporting any deviations. Use monitoring tools and techniques to proactively identify issues and initiate corrective actions.
    • Quality Assurance: Actively participate in quality assurance activities by adhering to JAGGAER standards, practices, and policies. Collaborate with internal teams to ensure high-quality products and services are delivered to clients.
    • Problem Analysis and Resolution: Collaborate with department managers and internal teams to analyze and resolve technical issues in the hosted environment. Apply strong problem-solving methodologies to identify root causes, propose solutions, and implement necessary improvements.
    • Service Delivery Best Practices: Propose methodologies and best practices to enhance service delivery and ensure outstanding customer experiences. Continuously seek opportunities to improve operational efficiency, effectiveness, and customer satisfaction.

    WHAT YOU WILL BRING:

    • Strong understanding of multi-tier, high-transaction web/internet applications.
    • Excellent analytical and problem-solving skills with a curious mindset.
    • Proficiency in Git and experience working with it is essential for the role.
    • Proven experience in scripting (Bash/Python).
    • Ability to work independently and deliver projects on time.
    • 2-4 years of experience with Linux systems.
    • 1-2 years of experience with the PL/SQL language and relational DB models.
    • 2 to 4 years of professional experience with web-based software is mandatory.
    • 1-2 years of experience with AWS services is preferable.
    • Good Java ecosystem knowledge, including the ability to read and understand Java code and exceptions.
    • Have the right to work in the UK and willing to undergo a background check as this role will require National Security Vetting at Security Clearance (SC) level.

    OUR VALUES

    Our values are at the core of who we are at JAGGAER. You will see these values entrenched in how we support our customers, work with team members, build our products, and in the culture we've created.

    Passion: Our team is passionate about the work we do and the impact we're making.

    Humility: We respect and learn from our teammates in pursuit of the larger company mission – to simplify procurement with a relentless customer focus.

    Empathy: We constantly seek to understand the perspectives of teammates, customers, partners, and other community members.

    Transparency: We're clear about our plans, processes, and goals, so nothing surprises us.

    Accountability: We measure ourselves against the expectations of our customers and stakeholders, as well as our community at large.

    EEO:

    JAGGAER is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, or other applicable legally protected characteristics.

    ACCESSIBILITY

    JAGGAER is committed to providing access and reasonable accommodation to applicants. If you are a qualified individual with a disability or a disabled veteran and you think you may require an accommodation for any part of the recruitment process, please send a request to: All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

  • Aon Corporation

    Senior Administration Support

    Found in: Jooble UK O C2 - 2 days ago

    Aon Corporation Sheffield, United Kingdom

    Senior core administration support analyst · Do you love data analysis? · Does finding solutions to data queries excite you? · This is a hybrid role with the flexibility to work both virtually and from our Sheffield office · As an organization, we are united through trust as o ...

  • Study Group

    Extended Progression Support Administrator

    Found in: Ziprecruiter UK C2 - 3 days ago

    Study Group Sheffield, United Kingdom

    Job Description · Contract Type:Full-time, fixed term · Location:Sheffield University International Study Centre · Every year Study Group prepares thousands of international students for degree courses at our partner universities at our International Study Centres. This role will ...

  • The Rank Group

    Administrator - Central Support Hub

    Found in: Talent UK C2 - 3 days ago

    The Rank Group Sheffield, United Kingdom Full time

    Company Description · The Rank Group have UK office functions located in Maidenhead (Head Office), Sheffield , London and a further office in Gibraltar which is home to our existing Rank Digital function. We are evolving as a business and are adding some exciting new brands and ...

  • Utilita

    Client and Adviser Support Administrator

    Found in: Jooble UK O C2 - 5 days ago

    Utilita Sheffield, United Kingdom

    Department: Customer Service · Location: Remote / Chandlers Ford · Hours: Monday – Friday (08:00 – 17:00) · As a Customer Relations Advisor, you will respond to customer enquiries relating to our products or services, through multiple platforms such as telephone, email, and let ...

  • The Rank Group plc

    Administrator - Central Support Hub - Sheffield

    Found in: Talent UK C2 - 2 days ago

    The Rank Group plc Sheffield, United Kingdom Freelance

    Administrator - Central Support Hub - Sheffield · Company Description · The Rank Group have UK office functions located in Maidenhead (Head Office), Sheffield , London and a further office in Gibraltar which is home to our existing Rank Digital function. We are evolving as a busi ...

  • Reed

    Business Support Officer/Senior Administrator

    Found in: Jooble UK O C2 - 2 days ago

    Reed Sheffield, United Kingdom

    I am currently recruiting for a Senior Business support officer to work at my client, a leading public sector organisation based in Sheffield. · Your role will be to provide efficient and effective financial, clerical, document production and customer services support to interna ...

  • Aon Corporation

    Senior Core Administration Support Team Anaylst

    Found in: Jooble UK O C2 - 59 minutes ago

    Aon Corporation Sheffield, United Kingdom

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. · Senior core administration support analyst · Do you love data analysis? · Does finding solutions to data queries excite you? · If so, we have the ideal opportunity for you to wo ...

  • Aon

    Senior Core Administration Support Team Anaylst

    Found in: Talent UK C2 - 3 days ago

    Aon Sheffield, United Kingdom Full time

    Senior core administration support analyst · Do you love data analysis? · Does finding solutions to data queries excite you? · If so, we have the ideal opportunity for you to work within our large, well-established Client Solutions team in Sheffield · This is a hybrid role with ...

  • A for Appointments

    Recruitment Sales Support Administrator

    Found in: Jooble UK O C2 - 4 days ago

    A for Appointments North East Derbyshire, Derbyshire, United Kingdom

    A Brilliant opportunity has become available to work in the recruitment business- experience not necessary but resilience is - this is a fun friendly busy and challenging environment with excellent rewards on offer for hard work and a results focused individual The position is fo ...

  • The Bridge (IT Recruitment) Limited

    Concur Developer

    Found in: SonicJobs Direct Apply UK - 4 days ago

    The Bridge (IT Recruitment) Limited Sheffield, United Kingdom Full time

    Concur Developer · My Yorkshire based client is looking to recruit a Developer / Analyst with proven expertise in Concur. Taking ownership of the day to day administration and system related processes for the Concur expense and invoice system, the Developer / Analyst will handle ...

  • Aimee Willow Connex Limited

    Sales and Administration Executive

    Found in: SonicJobs Direct Apply UK - 5 days ago

    Aimee Willow Connex Limited Sheffield, United Kingdom Full time

    The RoleWorking within a fast-paced financial organisation to provide full admin support across office-based functions and new business – with full training to be given. · Maintaining relationships with clients , ensuring excellent customer service is maintained at all times. · R ...

  • Pratap Partnership Ltd

    Marketing Liaison Manager

    Found in: SonicJobs Direct Apply UK - 18 hours ago

    Pratap Partnership Ltd Sheffield, United Kingdom Full time

    Interim Marketing Opportunity · Due to a period of maternity cover, we're looking for a Marketing professional with strong stakeholder management experience to join one of South Yorkshire's best employers. They are a plc business with a large motivated team, leading the way in an ...

  • SF Recruitment (Tech)

    IT Infrastructure Lead

    Found in: SonicJobs Direct Apply UK - 5 days ago

    SF Recruitment (Tech) Sheffield, United Kingdom Full time

    We are seeking a hands-on Infrastrcure Manager to lead a small UK-based team consisting of service desk analysts and infrastructure engineers supporting a global multi-site environment. Permanent based in Sheffield paying up to £60,000 + bonus and benefits · The successful candi ...

  • Elevation Recruitment Limited

    IT & Data Support Officer

    Found in: SonicJobs Direct Apply UK - 2 days ago

    Elevation Recruitment Limited Sheffield, United Kingdom Full time

    Elevation Recruitment Group are pleased to be supporting one of out key clients in Sheffield as they look to recruit an IT & Data Support Officer. · Sheffield – Hybrid working · Salary - £28,000 - £31,000 · Excellent benefits including 9% pension & 28 days annual leave plus stats ...

  • Elevation Recruitment Limited

    HR Manager

    Found in: SonicJobs Direct Apply UK - 4 days ago

    Elevation Recruitment Limited Sheffield, United Kingdom Full time

    Elevation Recruitment Group are delighted to be supporting one our Sheffield based manufacturing clients to recruit a HR Manager for their site. Reporting into the MD and supporting the site Managers and team leaders, the role will be supported by a HR Assistant and together will ...

  • Nicholas Associates

    Mechanical Estimator

    Found in: SonicJobs Direct Apply UK - 4 days ago

    Nicholas Associates Sheffield, United Kingdom Full time

    Position : Mechanical Estimator · Sector : Engineering · Location : Sheffield · Salary : £45,000 - £50,000 plus company car · Your role will be to support the Mechanical department for a Sheffield Engineering services business - overseeing all aspects of estimating within this de ...

  • E3 Recruitment

    Document Controller

    Found in: SonicJobs Direct Apply UK - 5 days ago

    E3 Recruitment Sheffield, United Kingdom Full time

    An opportunity for a Document Controller for a unique project in Sheffield working in the Nuclear Industry. · If you want a real challenge, this is the opportunity for you. · Our exclusive client is an established organisation with more than 80 years engineering exposure in the N ...

  • Climb Recruitment

    Electrical Estimator

    Found in: SonicJobs Direct Apply UK - 4 days ago

    Climb Recruitment Sheffield, United Kingdom Full time

    Climb Recruitment are proud to be working with a leading, multi-disciplined, services company, based in Sheffield who are looking for a talented Electrical Estimator to join their team. · Job Role · The role of the Retail Electrical Estimator is to support the Retail department b ...

  • Ashley Kate HR

    Senior Accountant

    Found in: SonicJobs Direct Apply UK - 5 days ago

    Ashley Kate HR Sheffield, United Kingdom Full time

    Senior Accountant | Full time and Permanent | London (Hybrid) | Salary up to £70,000 · Ashley Kate are thrilled to be working with a client of ours who operate in the construction/manufacturing sector. Based at the London office you will be supporting the management of the group ...

  • Ashdown Group

    HR Manager

    Found in: SonicJobs Direct Apply UK - 1 day ago

    Ashdown Group Sheffield, United Kingdom Full time

    We are currently seeking a highly skilled and motivated Cluster Human Resources Manager to join a dynamic team within the hospitality sector. Reporting directly to the Group HR Manager, you will play a pivotal role in driving HR excellence throughout the business. You must have p ...