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    Client and Adviser Support Administrator - Sheffield, United Kingdom - Utilita

    Utilita
    Utilita Sheffield, United Kingdom

    2 weeks ago

    Default job background
    Description

    Department:
    Customer Service


    Location:
    Remote / Chandlers Ford

    Hours:
    Monday – Friday (08:00 – 17:00)


    As a Customer Relations Advisor, you will respond to customer enquiries relating to our products or services, through multiple platforms such as telephone, email, and letter.

    We offer you all the benefits you'd expect from one of the nation's biggest and best energy challengers, including: competitive salary, contributory pension scheme, bonus up to 5% of salary and a health care scheme.

    update and manage customer accounts through our internal systems.
    Utilita Bonus Scheme, made up of personal and company elements.
    Career progression, 32% of our vacancies in 2022 were filled internally.
    Pension scheme, Utilita contribution at 4% of your salary when you contribute 5%
    25 days annual leave plus bank holidays.

    The opportunity to win tickets to major outdoor events with Utilita Extra –including, gigs and shows at the Utilita Newcastle, Sheffield, Birmingham and Cardiff arenas and our latest venue the Utilita Bowl in Southampton.

    Discounted employee energy tariffs.
    Exclusive access to discounted offers for home Sky TV and broadband packages.

    Access for you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.

    A health care scheme that includes dental, eye care, treatments, and diagnostics health consultations.
    Death in service, twice your annual salary.

    Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year, as well as a GP line and Your Care.

    Founded in 2003, Utilita is the first – andstillonly- energy company created to help households use less energy, by giving them better control via digital technology.

    Which is why we were voted Sustainable Tech Company of the Year 2022 in the Southern Tech 100 companies and our industry-leading smartphone app (USwitch Awards won best app 2018, 2020 and

    Utilita is Britain's leading Smart Pay as You Go energy provider, with over 800,000 customers, and thanks to having better control, its customers use around 11% less energy than the average bill paying household.

    Utilita is committed to becoming a net zero business by 2030 and was named Green Energy Disruptor of the Year at the Better Society Energy Awards in October 2021.

    We are the only supplier created to help customers use less energy, which is why sustainability in one of our core values.

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