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    Training Consultant Associate - London, United Kingdom - nudge

    nudge
    nudge London, United Kingdom

    2 weeks ago

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    Description
    We're looking for an Associate Consultant to help us improve the financial literacy, and wellbeing, of the world's population – all 8bn of us
    By combining data and behavioural psychology, our technology empowers users with personalised financial knowledge and skills.

    We're a fast paced, and even faster growing, SaaS FinTech providing financial education to employees, customers and communities across +100 countries.

    An Associate Consultant is responsible for managing the tasks required to support the ongoing service to our existing client base.

    You will work closely with the Professional Services team across a range of disciplines, including: sending out tailored communications to our users; analysis of user data to provide our clients with valuable insights; supporting change projects for our existing client base; working with user data alongside our clients and third-party providers to ensure the accuracy and integrity of the information loaded to the nudge platform.

    This is a great role for someone early in their career who aspires to become a best-in-class Professional Services consultant in the technology and wellbeing space.

    Working closely with our clients to upload the prerequisite inbound data in an accurate manner to the nudge platform.

    Working with our delivery consultants to support the project management tasks completed when running implementation projects for clients.

    This might involve the creation and maintenance of a project plan, as well as actively tracking open actions, risks and issues.

    Working with our service consultants to generate the correct outputs for our nudge users, i.e. sending "nudges" via email, SMS and Whatsapp to the appropriate populations of people.
    Helping to manage our service desk by supporting in the response to user queries.

    Working with our Client Success Managers to support them with the technical requirements when implementing change projects for our clients.

    Data Analysis to identify user trends and insights for our clients and internal teams.

    We're looking for a graduate or someone in the early stages of their career who is passionate about learning and developing in a new role.

    If some or all of the qualities below resonate with you then we would love to hear from you.

    You are a creative problem solver and embrace the opportunity to find solutions when presented with a challenge.
    whilst you will be supported every step of the way, you won't require micro-management.
    Experience with Excel and working with data.
    Experience working with clients or supporting end-users.
    Experience of managing projects or in implementation consulting.
    Experience with Excel.

    Our values are "friends through thick and thin", "embracing differences, supporting individuals", "leading and sharing" and "always learning".

    A competitive salary
    ~ A personal learning and development allowance
    ~25 days annual leave, plus your birthday off
    ~ A company pension scheme
    ~ Life Assurance and Critical illness cover
    ~ Private Medical Insurance cover
    ~ A flexible working environment
    ~ Unparalleled opportunity to develop your career rapidly through exposure to all company areas

    This is also reflected in our values as we're learning and growing through embracing differences and supporting individuals.
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