Customer Support Advisor - London, United Kingdom - ABL Recruitment

ABL Recruitment London, United Kingdom

3 weeks ago

Description

A fantastic perm role for German native speakers at the heart of London city You will be responsible for leading the customer service DACH team and engage with B2B customers for any escalation to ensure that they have received their furniture and that they are happy with the service.

The company is a design -led furniture manufacturer and supplier with its roots in Scandinavia. Lovely job and good career growth opportunities

Title:
German Speaking Customer Service Team Leader

Department:
Customer Service

This is an exciting opportunity for an inquisitive German speaking talent to join a growing high end Scandinavian furniture brand that supplies retailers globally as well as having its own stores that sell direct to the public.

The furniture is beautiful, functional and has clean lines in a very " Scandi" tradition and your role will be to look after the DACH customer service department.

This is not a high pressure call centre but a position in which you will take your time to look after the customer carefully and thoughtfully.

Managing the overall German-speaking customer service team and provide a top-quality, caring and attentive, customer focused service for customers within the DACH region.

Leading the DACH speaking team under the Customer Service department
Managing project progress
B2B Customer Care
Manage any escalation - Order management and Customer Service
Deal with any issues or complaints in a friendly and helpful manner
Help with any product information or technical queries regarding furniture items
Keep the customer updated via email or over the phone as to order status

Fluent German ( native standard ideally )
At least 3-5 years previous customer care experience leading teams
Mechanical and technical ideation ( deep understanding of furniture parts or similar areas like car/airplanes/printers/robotics )
Knowledge of SAP & Cloud for Customer (C4C) system appreciated
Excellent communication both written and oral with capacity to provide solution for furniture issues

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Customer Support Advisor - London, United Kingdom - ABL Recruitment

Description

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