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    CQC Compliance Officer - Norwich, United Kingdom - Norfolk & Suffolk Foundation NHS Trust

    Norfolk & Suffolk Foundation NHS Trust
    Norfolk & Suffolk Foundation NHS Trust Norwich, United Kingdom

    3 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    We are looking for a CQC Compliance Officer to join our friendly team following the retirement of our current post holder. The role is varied and rewarding and will be key to supporting the organisation as we move forward in our improvement journey.

    You will need to be educated to degree level or have equivalent relevant experience. You will have core skills in organising and analysing databases, providing reports, adapting communication to support colleagues in ensuring good quality data and information is presented.

    You will have excellent attention to detail, ability to coordinate information and colleagues, be creative and confident to make decisions

    Main duties of the job

    Supporting the organisation to deliver compliance with regulations including:

    Care Quality Commission registration and notifications

    Liaison with CQC colleagues

    Single Assessment Framework

    NSFT CQC Board

    Analysis of key data

    Supporting the wider Quality Team

    About us

    Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

    Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

    Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

    Job description

    Job responsibilities

    Reporting

    Plan tasks and activities and make adjustments when necessary to ensure work is completed on time.

    Work with departments to develop and maintain information and performance monitoring systems to support a total quality management approach.

    Develop and update procedures as and when required.

    Review and update where necessary working practices in connection with data analysis, data quality and quality reporting.

    Maintain a good understanding of reporting and performance issues across activity at NSFT and work with departments and care groups/services to improve and develop the trust services.

    The post will be integral to driving quality management through collating, monitoring, report writing and presentation of data using accessible formats.

    General and Strategic

    To have an understanding of the strategic direction for quality and how the department contributes to the overall objectives of the Trust.

    To support colleagues as required ensuring performance issues are addressed in a timely way.

    Supporting colleagues to critically review, appraise and validate information and data ensuring this is completed in accordance with internal and external requirements, sometimes within tight timeframes.

    Prioritise issues, conduct the initial information/data gathering, analyse results, conduct wider consultation and appraise solutions.

    Engage with, and ensure appropriate engagement from, Care Groups/Services, other departments and stakeholders.

    Ability to utilise Trust databases, such as DATIX and Lorenzo.

    Ability to communicate sensitive information to other members of the team and the wider organisation as required.

    Ability to challenge colleagues at a senior level in the organisation whilst maintaining professionalism and strong working relationships.

    Ability to persuade and overcome resistance to new ways of working, provision of information and cultural shifts.

    Data Quality

    To develop systems, methods and resources to support the Trust in meeting its regulatory responsibilities.

    To be aware how working practices within the department impacts on quality issues for the Trust.

    To work with the Quality Team to develop and maintain information management systems, providing analysis as required in a timely and accurate way.

    The post holder must work to protocols for the release of information and must adhere to the NSFT policy on confidentiality and other related governance policies.

    To develop and update procedures as and when required.

    Review and update where necessary working practices in connection with data analysis and reporting.

    To discuss with stakeholders their information requirements.

    Person Specification

    Qualifications

    Essential

  • Educated to Degree Level or equivalent relevant experience.

    • Experience

    Essential

  • Experience of data analysis and information presentation such as report design and use of graphics.

    • Desirable

  • Experience in drafting procedures and protocols.

    • Skills

    Essential

  • Confidence, proficiency and creativity in the use of data and applied statistical methods and quality control analysis tools

    • Knowledge

    Essential

  • Knowledge of spreadsheets and relational databases
  • Knowledge of Care Quality Commission Regulation.

    • Desirable

  • Good understanding and appropriate knowledge of how mental health services are delivered.
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